At last the completion has gone through on my flat in Tenby, and I've been meaning to write you a personal note of heartfelt thanks for your unfailing support throughout the whole process. Not only have you been helpful, friendly and always available to answer questions, but you really have gone the extra mile, meditating between seller, solicitors and me, anticipating problems during the negotiation of the lease, and managing to defuse some tense moments in a timely, calm, pleasant and efficient way. Above all you've been a very reassuring voice on the phone, keeping me constantly informed and up to date with developments. A word of thanks also to your colleagues in the Tenby office - it was great that all communications and messages were recorded and passed on and I always felt you all knew where we were up to. So a very BIG THANK YOU and I look forward to seeing you soon in Tenby!!.
S & M I
We have worked with a number of different estate agents over the last 18 months, and sadly our experiences have not always been positive, However working with Jane for a number of months whilst purchasing our new property has been like a breath of fresh air. From the initial viewing until the final completion date, Jane's conduct has been exemplary. Jane has a natural ability to get alongside people with her open, friendly and professional manner. We felt able to approach Jane about issues around the property and confident around her honesty. She was extremely helpful in getting queries we had about the property sorted out quickly. Jane's local knowledge of Tenby was also helpful. This is a good opportunity for us to thank Jane for her help to us during a stressful time as she definitely eased the process along for us.
Thank you Jane
Hi, would like to say that I viewed 8 properties with you and all staff on phone and email are always professional, friendly and nothing is too much trouble. I recently bought a lovely studio apartment which Jane took me to see twice and I can honestly say she knows her job and answered all my questions. I would like to say that John Francis estate agents are all fabulous x
A & M P
We are both pleased with the service we have received. Jane informed us of a property being placed on the market immediately which certainly helped our search, she knew we were looking for that particular area. We were given names of a solicitor and a surveyor who both proved to be very efficient and reliable. having local knowledge of these firms is always very good. Jane kept us informed at all stages of the sale and dealt with a couple of problems most efficiently. I would certainly recommend your company to anyone who asked. Thank you for all your assistance.
My sisters and I would like to thank you so much for all your help, advice and expertise in selling our late mother's house. Your enthusiasm and guidance throughout the whole process ensured an extremely quick and successful completion of the house sale. We are so grateful for this as it made things so much easier for us at a very sad and stressful time. Thank you for the excellent service that you and all at John Francis have provided.
I purchased our property through the Tenby office of John Francis and dealt 90% with Jane and 105 with Steve (not manager Steve). Jane is cheerful, friendly, fun and a great asset to your team. I always had prompt feedback, helpful information and proactive management of any issues that arose from either party to the transaction. I made numerous requests for information and sought multiple visits to the property I was purchasing. There was never any issue with me being granted access in a timely fashion for which I am very grateful. I also found Steve to be most helpful, full of personality too and adept at fielding my questions. I was delighted to receive from him an impressively short time a CAD (Computer Aided Design) drawing of the bungalow layout so we could throw around ideas about how we might lay out our belongings when we moved in. At all times I felt that I was being dealt with in a courteous and respectful manner by ALL staff; which to me are important aspects of my relationship with John Francis whilst buying the property. A nice touch was a welcome card too, whether that is business policy or staff initiated I was glad to be welcomed here. I would certainly recommend people use your Tenby office If I was ever asked.
D.W. & Family
Dear Jane, Shara and others, I would like to thank you all for your help with the purchase of my property last October, your continued support with the bridging loan company regarding the Structural Engineers' report was invaluable.
We are all settled in now and just wanted to say thank you from us all.
Apologies its taken to long to get in touch. Best regards.
I have moved home over 10 times and can genuinely say that Jane was the most proactive and helpful Estate Agent I have worked with. Whilst the house purchase wasn't without problems due to the age of the property, Jane was able to facilitate a solution which both the vendor and I were comfortable with. Calls were answered or if Jane wasn't available call backs were prompt. Paperwork was accurate and timely. Informal advice on where to get information and answers was helpful. Jane was also always cheerful and positive which was needed when problems arose to stop the purchase detailing. I would absolutely have no hesitation in using John Francis again. I don't say that very often about service providers because I have high expectations that they deliver on their promises and provide the service they are meant to!
Jane, the service I received was excellent, I was kept abreast of progress and Jane chased up any issues diligently. The staff were polite, helpful and a delight to deal with. Kind regards.
Hi Jane & Shara, I would recommend the service provided by John Francis, from valuation and guidance on marketing, right through to feedback on viewings, offers and final sale. I would like to thank you both for all your help and support along the way. Regards.
To Jane, little Steve and all at John Francis, Tenby. What a fantastic service, thank you...and I wasn't even paying!! Your kindness, care and support helped make an incredibly stressful time just that little bit better and for that I am extremely grateful. From that very first phone call and a frantic dash down to Pembrokeshire, I cannot fault all you have done for me, from recommending a fantastic hotel that would accommodate not just me but also Bad Boy Brodie (my knee breaking Golden Retriever puppy), your calls to update and more importantly, the fun phone calls, I really feel that you truly care. So thank you again and Jane, you do remember that you offered to go food shopping if I wasn't able to drive, well I can drive and feel so much better, but does the offer still stand??!!! With very best wishes.
Jane and all the team, Thank you for selling the house so quickly, for always being so friendly and personal and for support us during our move. Love and best wishes.
S, J and C
Jane, Thanks for all your help, we really appreciate all that you have done for us.
T & D
To Steve R. Thank you very much for all your help. Much needed.
V & P
Just a little note to say thank you. John Francis has been one of the very best agents to deal with ever.
To Steve and Co., I want to say thank you to you all for your help with the purchase of my property. A very special thank you to the girls, you have both been wonderful to me. I really appreciate your help and support. You have both been very kind. Thank you so much. Kind regards.
G & S
To The Staff of Tenby Office, Thanks for all your help and support with the sale of our property. The move went well and we are now settled into our new home. Thanks again.
Thank you all for your help and understanding. Best wishes.
J & J J
Many thanks to you all for your efforts in, at last, completing the sale of my property. You have all been great. With our very best wishes.
H & D
Dear Jane & Shara, Just to say thank you for going the extra mil - your hard work is much appreciated. With best wishes.
M & L
Always professional, positive. Above and beyond service. With thanks.
Dear Mr Duckworth
Thank you for selling my father's bungalow. Your staff are a credit to you. Shara and Jane couldn't do enough for me, if I ever have to use an estate agent in the future, it will be John Francis.
Ms J F
What a fantastic service, thank you.
Your kindness, care and support helped make an incredibly stressful time just that little bit better and for that I am extremely grateful.
From that very first phone call and a frantic dash down to Pembrokeshire, I cannot fault all you have done for me, from recommending a fantastic hotel that would accommodate not just me but also "bad boy Brodie" (my knee breaking Golden Retriever puppy), your calls to update me and more importantly the fun phone calls, I really feel that you truly care.
Mr & Mrs G
Thanks for all your help, we really appreciate all that you have done for us.
I would like to give recognition to Jane from your Tenby office who recently assisted me in finalising the purchase of my property. I work in the public sector where I have the highest expectations of my staff in their daily interactions with the public. I was so impressed with Jane due to her professionalism, dedication and common sense approach to everything. She had to please a lot of people which she did impeccably and showed great patience and dexterity; as a result of my interactions with Jane I would recommend your company to others.(I would also have her working for my organisation!) If I may humbly suggest, you need to bottle up Jane's skills and personal qualities to assist with the induction of new staff. Im sure if you had more people like Jane your customer satisfaction levels would no doubt go from strength to strength resulting in more business. Hopefully you will be able to give Jane some formal recognition by your company as she truly deserves it. Kindest Regards
A & M
Jane, where would we be if it wasn't for all your help, you wonderful human being. You've gone over and above, throughout the process and we appreciate the service more than we can express. I hope John Francis recognise your efforts. Thanks again.