Read what our customers think about us...

P & S R

"We would like to thank all staff at John Francis Morriston for their professional services in selling our property. We have completed today and are in the process of finding our next home in England. Please pass our thanks to all your staff."

R&M

"Dear Hayley Thank you for all your help. R&M"

S&M.F

"Dear Hayley & Colleagues We would like to thank you for all the kind help you gave us during the purchase. If it hadn’t have been for you we would not have known what was happening. We are absolutely thrilled to be living in such a lovely cottage for our retirement and consider ourselves very lucky. Many thanks S&M. F "

EL

"Lucy Just wanted to say thank you for all your help and patience. You’ve been a star, it’s been very much appreciated. Thanks again "

O & A. E

"Dear Rachel Thank you very much to you and your colleagues for dealing with the successful sale of the property to Mr. and Mrs. B. Best wishes "

S.G

"Dr Mr Steele, Thank you for the excellent service we received when purchasing our property. Very helpful and friendly staff, especially Sue who was very patient with us. We would certainly recommend you. "

Mr & Mrs J

"We would like to thank you for your thoughtfulness in selling our holiday home in Nolton Haven. You have been so kind and helpful in every aspect of the sale especially the many telephone conversations over the past year. I personally want you to know how much I appreciate you for the help in clearing the house."

"FAO Jodie & Kerry- Sorry this is the only way I could find an email address. Just wanted to thank you both for the amazing service you gave in getting Glyn and I into the rented house so quickly. Cheers Linda "

LM

"For the attention of Jodie and Kerry; Just wanted to thank you both for the amazing service you gave in getting us into the rented house so quickly."

L & D South

"A massive thank you for being professional, being positive, polite, honest and on the ball. You have sold houses for myself and D and for D and C. Your knowledge with your buyers is second to none and I have dealt with many Estate Agents in the past years and you are one, if not, the best. I run a very large consumer company which I also own. If I had one of you for every 10 employees I have (and they are good) then I would have been a very rich man. Keep doing what you do . . . you are amazing!"

W.P

"“ I would like to thank the team at John Francis Walter Road Swansea for their excellent support and professionalism in the sale of 2 Brondeg Manselton. They kept us well informed in the progress of both viewings and the sale of the property providing prompt and detailed feedback. I would especially like to mention Alice Osborn for her support during this difficult period for us. Please send our kindest regards and appreciation to your team. Thank you “ "

AR

"Dear Mr Emanuel, I thought it correct to write an email to tell you what a helpful and professional experience we have had buying a property from your Cardigan branch. Daniel Dix in particular has been exceptional throughout and there is a real possibility that without his considerable input the sale may have fallen through. Daniel has helped clarify certain issues that, unfortunately, my solicitor could not. It has been a pleasure dealing with your business. Yours sincerely, "

JS

"Dear Rhian, Thank you for your message. Thanks again to yourself, Haley and others at your office. Your assistance has been invaluable and very much appreciated by us both. Regards "

P & J R

"We have been made most welcome by the landlords and will miss living there but the reason for moving to the area was to enable us to nurse my mother to her passing this May so we need to turn the chapter and move on. We could not have hoped for better landlords and your point of contact Pat has been a credit to yourselves."

J H

"Dear Jane, At last the completion has gone through on my flat in Tenby, and I've been meaning to write you a personal note of heartfelt thanks for your unfailing support throughout the whole process. Not only have you been helpful, friendly and always available to answer questions, but you really have gone the extra mile, meditating between seller, solicitors and me, anticipating problems during the negotiation of the lease, and managing to defuse some tense moments in a timely, calm, pleasant and efficient way. Above all you've been a very reassuring voice on the phone, keeping me constantly informed and up to date with developments. A word of thanks also to your colleagues in the Tenby office - it was great that all communications and messages were recorded and passed on and I always felt you all knew where we were up to. So a very BIG THANK YOU and I look forward to seeing you soon in Tenby!!. Best regards."

S & M I

"Hi Jane We have worked with a number of different estate agents over the last 18 months, and sadly our experiences have not always been positive, However working with Jane for a number of months whilst purchasing our new property has been like a breath of fresh air. From the initial viewing until the final completion date, Jane's conduct has been exemplary. Jane has a natural ability to get alongside people with her open, friendly and professional manner. We felt able to approach Jane about issues around the property and confident around her honesty. She was extremely helpful in getting queries we had about the property sorted out quickly. Jane's local knowledge of Tenby was also helpful. This is a good opportunity for us to thank Jane for her help to us during a stressful time as she definitely eased the process along for us. Thank you Jane Kindest regards"

S D

"Hi, would like to say that I viewed 8 properties with you and all staff on phone and email are always professional, friendly and nothing is too much trouble. I recently bought a lovely studio apartment which Jane took me to see twice and I can honestly say she knows her job and answered all my questions. I would like to say that John Francis estate agents are all fabulous x"

A & M P

"Hi Jane, We are both pleased with the service we have received. Jane informed us of a property being placed on the market immediately which certainly helped our search, she knew we were looking for that particular area. We were given names of a solicitor and a surveyor who both proved to be very efficient and reliable. having local knowledge of these firms is always very good. Jane kept us informed at all stages of the sale and dealt with a couple of problems most efficiently. I would certainly recommend your company to anyone who asked. Thank you for all your assistance."

R A

"Hi Jane My sisters and I would like to thank you so much for all your help, advice and expertise in selling our late mother's house. Your enthusiasm and guidance throughout the whole process ensured an extremely quick and successful completion of the house sale. We are so grateful for this as it made things so much easier for us at a very sad and stressful time. Thank you for the excellent service that you and all at John Francis have provided. Best wishes."

N P

"I purchased our property through the Tenby office of John Francis and dealt 90% with Jane and 105 with Steve (not manager Steve). Jane is cheerful, friendly, fun and a great asset to your team. I always had prompt feedback, helpful information and proactive management of any issues that arose from either party to the transaction. I made numerous requests for information and sought multiple visits to the property I was purchasing. There was never any issue with me being granted access in a timely fashion for which I am very grateful. I also found Steve to be most helpful, full of personality too and adept at fielding my questions. I was delighted to receive from him an impressively short time a CAD (Computer Aided Design) drawing of the bungalow layout so we could throw around ideas about how we might lay out our belongings when we moved in. At all times I felt that I was being dealt with in a courteous and respectful manner by ALL staff; which to me are important aspects of my relationship with John Francis whilst buying the property. A nice touch was a welcome card too, whether that is business policy or staff initiated I was glad to be welcomed here. I would certainly recommend people use your Tenby office If I was ever asked. Kindest regards. "

S & D

"A huge thank you. Thank you for all your help!! Have a great weekend! "

A R

"Dear Mr Emanuel, I feel I must write to you about the good service I have had with a house sale in Aberystwyth. This house was on the market for sale for a while, we decided to let out the property to a student tenant. We had several viewings but due to the tenant being very untidy and also very unpleasant, it became difficult to take prospective purchasers around for viewings. I decided to withdraw the property off the market. A few months later Iolo Jones of Aberystwyth rang me and asked if he could bring a viewer around although the property was no longer for sale. The viewing resulted in a sale which completed yesterday. This all came about through Iolo Jones who was doing more than his actual work. He was observant and took interest in past viewings, and got the whole package together. You are very fortunate to have such a keen and helpful worker."

Mr R H

"Dear Nicola, May I take this opportunity to thank you and your colleagues for all your help with the sale of our house. We have been impressed with sales negotiations and communications with us keeping us informed of progress at every stage. A job very well done. Thank you. Kind regards."

KM

"Would like to take the time to say a huge thank you to Claire Rees in the Carmarthen branch for incredible customer service from the start of our journey with regard to purchasing our new home ... Claire was excellent at being informative, supportive and caring for our needs as new customers. She ensured we felt relaxed and confident at every stage and continues to be of great help. We had a very stress free purchase and proceeded to use John Francis to work for us to rent out our original property. First class effort from Claire. Thank you we will highly recommend. I would also like to add how Gareth in Countrywide was excellent in his role also great team effort from both. "

Mr G Jones

"Dear Bethan, I would like to record my appreciation of the very professional manner in which the auction was conducted yesterday and, naturally, my gratitude to your firm for securing an acceptable sale price. I have already spoken with and thanked Michelle and Gayle for their support. Altogether, it was a very good experience from giving instructions to you on Thursday 18th May up to date - a period of just under seven weeks. Once again, many thank to you and your firm for the excellent service. Yours sincerely."

Ms P

"Hello Beverley, I have just bought a house - it's been a long road this one! I would like to THANK YOU ALL VERY MUCH at John Francis for all the help you have given me - you've been wonderful, and so kind. Things have not gone well for my brother, and for now he is in long term psychiatric care. The house I have bought is 3 bedrooms, so I hope he will be well enough to make the move down. You never know what life will bring do you? Take care and best wishes. "

R D

"To Michelle, I just want to thank you for your diligent work and the tremendous effort you put into selling and marketing my property. We have been in constant communication since February, you were always helpful, positive and professional which helped me a lot during a challenging time. Words cannot fully express my gratitude to you Michelle, thank you so much for being you, and for the massive role you played in achieving to sell my property. You are an asset to John Francis and I shall recommend the company to others in the future. Thank you so much Michelle once again, shall pop into the office one day. Kind regards. "

K & H K

"All the team at John Francis, Thank you for all your help."

Mrs H S

"I can't thank everyone enough, Fiona who always phoned me and Haydn who listened when I cried as I did not want to lose the cottage, all staff were so good and caring. Thank you all again."

Mr & Mrs S

"The overall service received was first class and nothing was too much trouble. Kate was excellent and had plenty of patience over our several viewings. Professional services."

P & D R

"Dear David, We are now in possession of our lovely new property by the sea in Pembroke Dock and beginning to settle in. It's most interesting observing all kinds of water craft plying the estuary including the Irish Ferry service. We would like to thank you very much for your unstinting service in the sale of our property. We were expecting to be in for the long haul of waiting for an offer for the property, but you found our buyers on the very fist day and looked after them as well as you did us, so helping everything to go as smoothly and quickly as it was possible to. John Francis have certainly lived up to their stated aim to provide efficient, personal and professional service, and we could also include "friendly service" in addition. Naturally we would recommend John Francis to anyone for all of the above reasons, but anyone would be extra fortunate if they had you working on their sale of purchase. All good wishes."

T T & S S

"A very big thanks to all the John Francis Gorseinon team. It was GRRREAT!"

BE

"David and the team at John Francis in Aberaeron have been excellent throughout the process of buying our new home. They are unfailingly responsive, proactive and courteous, and their local knowledge is thorough and helpful. I wouldn't hesitate to recommend them." Thank you to you, Helen and Kim for all your help. We are thrilled finally to have completed and can't wait to pick up the keys tomorrow. "

LB

"Dear all I would just like to say how much I have appreciated the excellent support and customer service I have received from the Fishguard John Francis team regarding the sale of my house. I never imagined that selling a home, especially at a distance, could be such a pleasant process! I have enjoyed the regular updates and appreciated the chasing done on my behalf when it was necessary, but most of all I appreciated the fact that I think you all "got" the property and genuinely positively wanted it to sell. Many thanks and all the very best for the future! Best regards "

JP

"Hi We would like to inform you that we are very pleased with the price you achieved with our property in yesterday’s Auction 5th of July. Thank you all for your professional and helpful advice throughout the procedure. "

S&J

"Thank you so much for helping us find our lovely house. Your lucky in your job in being able to make people very happy. Thanks everyone."

B&P

"Dear Rhian & Team Thanks for all of your support and help during the purchase of our property. B&P"

A & D R

"To Davina & all your staff, Thank you for all your efforts, we got there in the end. Here's to a new start near our grandchildren. Special thank to Beverly."

H&J

"Dear Gareth, We just want to take the opportunity to thank you for the excellent service you have provided. You have made an extremely stressful process a lot more manageable, and you have always been easy to contact to answer any queries throughout the entire process. We came to Country Wide at a loss, in fear that we would not get the mortgage we needed for our dream home. You not only found us the mortgage we both wanted and needed, but you also found as a cracking deal! I was immensely grateful that you worked throughout the weekend to get us a decision in principle merely days after meeting you, and I cannot thank you enough for that, as it was a really stressful time. As first time buyers we have relayed on you throughout the process, and you have made us feel so comfortable and at ease throughout, where no question seemed to 'stupid' to ask, and you were always extremely helpful and professional throughout. You are a complete credit to Country Wide, and the level of customer service you have provided really has gone above and beyond. We will definitely recommend your service to family and friends, particularly friends of ours who are first time buyers who are daunted by the process, as you took that away completely. I will also be recommending your services to the developer, as I can only imagine that the majority of their clients would be extremely grateful to have you working for them as we have been to have you as our mortgage adviser. Thank you once again, "

M.S.

"Hello Rhian, Just a quick e mail to thank you very much for your not inconsiderable efforts in selling this house for us. Your persistence, and professionalism certainly helped in getting the sale through. A lot of agents could well learn from your input as to how to sell a property. Kind regards. Mike. "

C.D

"I’d be grateful if you could bring this letter to the attention of your Managing Director. I would like him/her to be aware of the excellent service I have received from your Walter Road, Swansea branch during my recent (very extended) flat purchase. It took 309 days from the offer being accepted to getting the keys, thanks to a vendor in no hurry and a solicitor who I can only assume faked her law degree. I appreciate that the job of an estate agent is to represent the vendor rather than the buyer and while your Swansea team did this in an exemplary fashion, I’d like to congratulate you on having such a fantastically agile team. They showed true empathy and patience with my situation and put up with a lot of rants! The whole team were amazing, but I’d like to particularly bring Alice Osborne to your attention. She personally took on most of my rants and chased the vendor and his solicitor regularly for me, even at the points where I think we both doubted the vendor’s intention to sell. She was soothing, highly professional and always sympathetic. I’d really like my comments to be taken into consideration at her next pay review, since this woman is worth gold and you would do well to hang onto her and invest appropriately to keep her. I would welcome the chance to write a review for your website should you require this. Please don’t hesitate to get in touch if this would be helpful for you. Once again, many thanks. I am a very happy home owner! Kind regards, CD "

A.L

"Good morning Nick, I hope you are well. Many thanks for completing the sale of my property - most appreciated. And please pass on my thanks to all the team - Charlie, Mags, Gail and Paul. Best wishes, A.L"

P B

"To Davina & all at John Francis, You've all been amazing and extremely patient. Thank you so much. Will be recommending you to everyone I meet. Thanks again xx"

PB

"To Davina and all at John Francis, you’ve all been amazing and extremely patient. Thank you so much. Will be recommending you to all I meet. Thank you so much again."

Mr & Mrs R

"Thank you so much for securing the sale of our property, we finally made it. thank you so much Rhian at Cardigan office."

Mr & Mrs H

"Hi I have recently viewed a property in Ludchurch Jandore, which I'm currently in the process of buying. We have viewed a number of properties now, with Claire Lascelles . We want to highly recommend this lady , for how she has handled our viewings. Always very helpful and always eager to answer our questions, with a smile. She has never rushed any viewings with us, like some have at other agents, and has always shown an interest, in our wishes for a property that suits our needs . I would agree that this lady is an asset to any agent in helping others to buy properties in the future. She is truly worth a mention , on how she has helped us, choose our forever home Thank you Mr and Mrs H "

HT

"Dear Eryl, Thank you very much and your colleagues at the Lampeter Office for dealing with the sale of our property. I was extremely impressed with your professional, efficient and friendly manner of conducting business which made the whole process easy and stress free for myself. The price achieved at auction far exceeded what I thought was possible for a property that had so many challenges. This was clearly the result of your fantastic efforts and dedication and I would happily recommend your company to others. With very best wishes to you all."

TFF

"To all the staff at John Francis, Thank you very much for your persistence, perseverance, professionalism and politeness regarding the sale of our property."

T & R

"To everyone at John Francis, Thank you so much for your continued effort during the most stressful six months of my life! We got there in the end! Thanks again."

HH

"Dear Sir/Madam, I’d like to say a big “thank you” to Andy Richards and his team at the John Francis, Sketty office for the successful sale of my property in Swansea, and for the kindness and support given through unforeseen circumstances. I would highly recommend their services to anyone venturing into the housing market. HH "

ML

"I would just like to say a big thank you for selling my property recently. I was impressed at how quickly the sale took place and the time taken by all staff to keep me in the picture regarding everything leading up to the sale. All the staff I dealt with were extremely helpful and very professional. I would recommend John Francis to all my friends and relatives. Thanks once again. "

R, P A & S

"Thank you so much for finding our amazing home. You're a star. Love & god bless."

M M

"Please inform Liz's manager of how professional and helpful she is. I found her approachable and she understood my needs in the property I was looking for. I am very grateful for Liz's attention to detail and the extra steps that she took."

CD

"Dear Peter, I just wanted to drop you a quick line to let you know what a wonderful job Shaun has done on my recent mortgage application. I've had the house purchase from hell- 319 days from offer accepted until receiving keys yesterday (no chain on either side either!) and naturally my original mortgage offer expired midway through that marathon. Shaun was recommended to me by Alice, who works in the Walter Road branch of John Francis as being really efficient and good at his job. I went to see him on Monday lunchtime, the application was in by Tuesday lunchtime and everything was approved by the following Monday. This was despite Shaun taking time off from Wednesday that first week for knee surgery. He worked really efficiently and got me a better deal than I had originally, as well as still being available to answer my questions from his hospital bed. I wanted to let you know, because I feel he really went above and beyond the service I was expecting and I hope he gets recognition for it. Kind regards, CD"

CG

"I just wanted to say thank you to everyone at John Francis who were involved in the sale of my house. Thanks."

T B

"To all at John Francis, thank you for all that you have done."

H P R

"I write on behalf of the Trustees of Bethel Baptist Chapel to thank you and the staff of John Francis for the valued service we received in the process of selling this property. Kind regards."

P & K P

"Dear All, Apologies for the lateness of this e-mail, myself and K have just returned from a holiday in Egypt. We just wanted to take this opportunity to thank you all for your professional service in the marketing and eventual sale of our property. We thought that the whole process was very straightforward, your evaluation was spot on and the viewers were given a fair and accurate viewing of the property. We thought that the communication process was particularly good as all of your team were equipped to deal with any of our concerns. We will certainly be using you again. Thanks again. "

K & R

"Just a thank you for all the help we received. Best wishes. "

H H

"To Claire, Just a little note to say thank you for all your help, support and understanding regarding the selling of mum and dad's house. It has been a very stressful and heartbreaking few years but your help and advice during the whole process is very much appreciated. I would like to also thank you for keeping me informed and updated from start to finish as you made me feel completely involved at all times. Wishing you all the best for the future. Kind regards."

D.C.

"We used John Francis to sell our property in 2016. When we engaged JF, the house had been on the market for 6 months with Purple Bricks and we had very little to show for it. Purple Bricks were not helpful and their only strategy to move the property as to reduce the price. With JF suddenly, we had plenty of interest and viewings from the beginning. They had found us a buyer within 3 months at a price we wanted. We smoothly sold our house shortly after. John Francis were organised, helpful and polite. My only regret is not using JF in the first instance. Kind regards. "

DR

"I would like to take this opportunity to thank John Francis for the recent sale of my house at the Ivy Bush Hotel auction. In particular I would like to thank Gayle from the Llanelli branch whose professional, knowledgeable and approachable demeanor made the whole process a seamless and straightforward experience. I would definitely use John Francis in the future and would recommend them to anybody looking to sell a property."

J G

"Dear Andy, We wish to thank you and your staff, especially James, for all your help in securing the sale of our property in Sketty Park. We were very pleased that the business was completed within a period of 3 months. When No 19 was on the market a few years ago it took much longer and so we were uncertain about a time scale for ours and were delighted that the business was reasonably straightforward. We would be grateful if you would also thank Bill for his guidance and valuation of the property. He was relaxed and took nothing for granted as far as the market was concerned and had no desire to depend on historic sales of other houses in the area but preferred to depend upon his own experience. "

A.D.

"The staff at John Francis are both friendly and efficient, essential qualities for boosting the confidence of the uncertain and unknowing customer like me. "

A & L B

"John Francis were great, cooperative and always ready to help with further viewings, queries to the vendor and local knowledge."

M & J B

"Just wanted to thank all the staff at John Francis for the successful sale of our plot at your recent auction at Parc Y Scarlets. The whole experience was very professional and smooth and we were delighted with the outcome. I would certainly recommend your company to anyone considering this form of sale. Once again, thank you for all your help and guidance. Regards"

A & G D

"Dear Nicola and Team, We would like to thank you for your help during our purchase. Your reassurance and advice enabled us to complete purchase within our tight timescale. Kind regards. "

J & J W

"Thank you so much to Neville and the whole team at John Francis, Carmarthen. You have all worked so hard with both our recent sale and purchase and we are grateful for your professionalism and hard work and humour to get us through it! Careful now - you are in danger of giving estate agents a good name!!!! Kindest regards. Diolch yn fawr. "

J & J W

"Dear Nerys, Thank you so much for all your help and wonderful assistance and professionalism in the sale and purchase of our properties. We appreciate so much your hard work and couldn't have done it without you. Hope we are not moving again in near future - but if we were, we would definitely use you and your team at John Francis. Hope you have some well earned time off soon. Kind regards. "

B.W

"I bought my property through John Francis, it was an extremely complicated and drawn out process however everyone at John Francis kept me informed and worked hard for the best outcome for everyone. I'm delighted to say we are now in the house of our dreams and loving it!"

R.S

"I have brought two homes from John Francis,smooth experience both times. Friendly and competent staff."

R & M

"Hi Wendy, We have used an estate agent eleven times to buy and sell properties over 36 years. We can say without any reservations that John Francis Fishguard are the best we have ever used. This is due to Wendy and her team (Kelly and Catherine). It is not easy to house search 200 miles from home and to complete a sale and purchase in 10 weeks. They made it a pleasant experience with no stress. The quality of communication was excellent and all details diligently followed up. Above all else the attitude from the staff was great. Thank you. Regards. "

Sarah

"Dear Davina and Nick Just a note to thank you very much for the excellent level of service and help we received from all your team in the sale of my late uncles house in Grovesend. The decision to sell the house through John Francis came from a quick meeting my father and I had with Davina in June 16, where we were both impressed with her professionalism and friendliness. I found Nicks advise on marketing open, honest and flexible to our particular circumstances. The team at John Francis kept us up to date with the sale, helped me to find local tradesmen to fix a few problems at the property - and a lovely phone call today to say we’d completed. Thank you With all our best wishes – have a lovely weekend Best regards Sarah "

Rachael

"Just a quick note to say thank you so much to you for everything you have done for my grandmother and myself in finally completing the sale on the house, I can't believe it's been 2 years since we both met Fiona while my Nan was living there and all the ups and downs we've had with buyers! So I'd like to give a massive thank you to you especially as well as Fiona and Jason who have both been as helpful, professional and have gone above and beyond my expectations! I said to my Nan that I'd actually missed your phone calls and talking to you on the phone since we had the offer and completed! So feel free to ring me for a chat f you've got a spare 5 mins! Ha ha! I'm so pleased that we decided to engage John Francis with the sale of the house and I'd have no hesitation in recommending your services. Thank you once again, I really appreciate everything you have done for us. Best wishes to you and all the team"

S J

"Hi Rhian/Heledd Many thanks for both of your prompt responses today, your sales service is second to none and John Francis Estate Agents are far superior to others. Good luck to the vendors with the sale. We are actively looking and hoping to pick up a small holding in the very near future. Thank you again. "

S M & B OD

"Barry and I would like to thank you for all your help and support with selling our property. Your advice and support was invaluable. Best wishes for 2017. "

Mr & Mrs D B

"We are so pleased to have finally exchanged contracts on the sale of our property. The help and support from the team of John Francis Aberaeron has been amazing from the very beginning to the point of exchange. We also feel that the branch manager, David Bluck, went more than the extra mile to help us with support and advice on the purchase of our new property, and especially keeping us informed at every stage of all negotiations. He really gave us confidence at the times when things were getting a little bit stressful. Thank you for your dedication and patience David. We wouldn't hesitate for a minute recommending this branch of John Francis. Thank you all so much. "

D.W. & Family

"Dear Jane, Shara and others, I would like to thank you all for your help with the purchase of my property last October, your continued support with the bridging loan company regarding the Structural Engineers' report was invaluable. We are all settled in now and just wanted to say thank you from us all. Apologies its taken to long to get in touch. Best regards. "

J.W.

"I have moved home over 10 times and can genuinely say that Jane was the most proactive and helpful Estate Agent I have worked with. Whilst the house purchase wasn't without problems due to the age of the property, Jane was able to facilitate a solution which both the vendor and I were comfortable with. Calls were answered or if Jane wasn't available call backs were prompt. Paperwork was accurate and timely. Informal advice on where to get information and answers was helpful. Jane was also always cheerful and positive which was needed when problems arose to stop the purchase detailing. I would absolutely have no hesitation in using John Francis again. I don't say that very often about service providers because I have high expectations that they deliver on their promises and provide the service they are meant to!"

A & J T

"Dear James, At last we are connected to the internet and I can send this to you. Our thanks to the whole team at the Sketty branch for the efficient, courteous and professional way in which you dealt with our recent house sale. The speed with which serious buyers were introduced and a sale concluded at a good price was most impressive. With all good wishes for Christmas and the New Year. "

D.H.

"Jane, the service I received was excellent, I was kept abreast of progress and Jane chased up any issues diligently. The staff were polite, helpful and a delight to deal with. Kind regards. "

G

"Hi Jane & Shara, I would recommend the service provided by John Francis, from valuation and guidance on marketing, right through to feedback on viewings, offers and final sale. I would like to thank you both for all your help and support along the way. Regards. "

J.F

"To Jane, little Steve and all at John Francis, Tenby. What a fantastic service, thank you...and I wasn't even paying!! Your kindness, care and support helped make an incredibly stressful time just that little bit better and for that I am extremely grateful. From that very first phone call and a frantic dash down to Pembrokeshire, I cannot fault all you have done for me, from recommending a fantastic hotel that would accommodate not just me but also Bad Boy Brodie (my knee breaking Golden Retriever puppy), your calls to update and more importantly, the fun phone calls, I really feel that you truly care. So thank you again and Jane, you do remember that you offered to go food shopping if I wasn't able to drive, well I can drive and feel so much better, but does the offer still stand??!!! With very best wishes. "

M.V.

"Jane and all the team, Thank you for selling the house so quickly, for always being so friendly and personal and for support us during our move. Love and best wishes. "

S, J and C

"Jane, Thanks for all your help, we really appreciate all that you have done for us. "

T & D

"To Steve R. Thank you very much for all your help. Much needed. "

V & P

"Just a little note to say thank you. John Francis has been one of the very best agents to deal with ever. "

J

"To Steve and Co., I want to say thank you to you all for your help with the purchase of my property. A very special thank you to the girls, you have both been wonderful to me. I really appreciate your help and support. You have both been very kind. Thank you so much. Kind regards. "

G & S

"To The Staff of Tenby Office, Thanks for all your help and support with the sale of our property. The move went well and we are now settled into our new home. Thanks again. "

H

"Thank you all for your help and understanding. Best wishes. "

J & J J

"Many thanks to you all for your efforts in, at last, completing the sale of my property. You have all been great. With our very best wishes. "

H & D

"Dear Jane & Shara, Just to say thank you for going the extra mil - your hard work is much appreciated. With best wishes. "

M & L

"Dear Jane Always professional, positive. Above and beyond service. With thanks. "

PB

"Dear Eryl and Team Thank you for all your work you and the team have put in. I hope I can use John Francis in the future and I will be passing my recommendation on to others. Kind regards. "

H A I

"To All the Girls at John Francis Thank you all for all your help in getting us moving xxx "

D.H.

"Dear Mr Duckworth Thank you for selling my father's bungalow. Your staff are a credit to you. Shara and Jane couldn't do enough for me, if I ever have to use an estate agent in the future, it will be John Francis. Yours faithfully"

S & B B

"For Daniel, Andrew and All the Team Manager @ John Francis (Cardigan) Very many thanks for your efforts on our behalf which achieved the required end result. Brilliant. Thanks. Best wishes for 2017. "

J & H S

"Many thanks for all your hard work in selling our house. Best wishes. "

Ms J F

"What a fantastic service, thank you. Your kindness, care and support helped make an incredibly stressful time just that little bit better and for that I am extremely grateful. From that very first phone call and a frantic dash down to Pembrokeshire, I cannot fault all you have done for me, from recommending a fantastic hotel that would accommodate not just me but also "bad boy Brodie" (my knee breaking Golden Retriever puppy), your calls to update me and more importantly the fun phone calls, I really feel that you truly care. "

F.M.

"Sending a massive great big THANK YOU your way! Best wishes. From F & M "

RM

"Wehhhyyyyyy ! MANY thanks Kelly for ALL YOUR HELP. You have been extremely helpful to me – but also, you have been extremely helpful in getting the transaction completed for the past owners of Dolwern. Without your input and ‘time driven’ response, perhaps this outcome would not have been possible. Many thanks and hopefully speak soon. Best regards, R "

Mrs H N

"The communication was good - they kept all parties in the purchase/sale informed and everyone I spoke to was helpful especially Chris and Fiona. We would use John Francis again and recommend them to others."

HN

"The communication was good they kept all parties in the purchase/sale informed and everyone I spoke to was helpful, especially Chris and Fiona. We would use John Francis again and recommend them to others"

TB

"So very happy with your service which has not only professionalism but also full of compassion. We want to be your customers for ever, even when we go for buying a house. Please tell us how can we register / record our absolutely positive feedback into your system. Do you have a Facebook or any other social media platform where we can access to place our glowing comments for you. Peace p.s. Do you do any other services like car MOT, laptop broker, etc.… we want you to be our merchant/supplier in every walk of life  I know it is a very silly way to show my gratitude to you. But, of course, merely nicely meant and implied. "

C & J

"Thank you for the excellent service from start to finish, the sale went through smoothly & stress free - thanks to you all."

Sam

"Hi, First of all may I thank everyone in the Aberystwyth branch of John Francis for making the process for buying our first home as easy and enjoyable as possible. The care and attention was fantastic and we are incredibly grateful. "

M & B

"Thank you for conducting the sale of the farm in an efficient and professional manner which resulted in a successful conclusion. A special thank you to Tracey who was patient and co-operative at all times. She is an asset to John Francis team. Diolch a mwynhewch- enjoy. "

Sue

"I just wanted to add although I am not your customer you and your team have been excellent in keeping us informed and working to get this resolved. I hope there is somewhere or someone I can do email once this is complete to ensure the people that matter in your company know how hard you all work in your office. Your amazing. "

D & L C

"The service we received was first class from start to finish. We would recommend this service to everyone looking to sell their home. 1st class. "

J & I D

"To Liz and All the Staff at Pembroke Branch We would like to say a massive thank you for the truly professional service which we received recently in selling our property. We could not have asked for a better service! We promise to highly recommend this office to all of our friends and associates! Thank you once again. "

K & J

"To Kristina and Everyone at John Francis Thank you for all your help in getting us our first family home!"

Mr & Mrs G

"Thanks for all your help, we really appreciate all that you have done for us. "

T

"I would like to take the opportunity to thank you and the team for a totally pleasant time during purchase of my property. Your attitude has been friendly and professional throughout and has put me at ease through a naturally difficult time. I am not sure whether John Francis can actually be awarded an OBE (Overly Brilliant Estate Agent) but you surely deserve one. Kind regards. 15/08/16"

Tony

"Dear Tracy, I would like to take the opportunity to thank you and the team for a totally pleasant time during purchase of Hillview. Your attitude has been friendly and professional throughout and has put me at ease through a naturally difficult time. I am not sure whether John Francis can actually award you an OBE (Overly Brilliant Estate agent) but you surely deserve one. Kind regards Tony "

T.G.

"Dear Tracy I would like to take the opportunity to thank you and the team for a totally pleasant time during purchase of my property. Your attitude has been friendly and professional throughout and has put me at ease through a naturally difficult time. I am not sure whether John Francis can actually aware you an OBE (Overly Brilliant Estate Agent) but you surely deserve one. Kind regards"

Anna

"Thank you so much for your unending patience during the viewings and negotiations. We all appreciate your help and support."

Gina

"Rhian- On behalf of Mum thank you for all you have done, I don’t think she could have coped without you."

Sally

"I bought my home from these guys several years ago and when I wanted to sell it recently I went back to them. They are friendly approachable and efficient. When I wanted the wording changed for the description of my property they were very accommodating. They sold my house and I bought my most recent property through them. They made it a whole lot less stressful and they put the effort it. Thank you to the whole team but especially to Ben.""

Kate

""Brilliant service from John francis. We sold super quickly and easily and I'm sure this was because the pictures and particulars were spot on. If carlsberg made estate agents they'd be like Ben and Gwen! ""

RH

"After many months on the market with a different agent we moved to John Francis. I am so glad we did. They attracted lots of viewings and we ended up with two offers on the same day. The service was always professional and helpful. Thanks to Ben in particular.""

Ian

"Hi Perfect. Less than a month vacant, which appears to be the insurers rule! Please let everyone at John Francis Lettings know I'm very pleased with your professional approach and the service I am receiving. A far cry from my previous experience with ............ Regards, Ian "

G A 12/01/15

"Thank you for your kindness, premium services and consideration that I felt and dealt with during my stay in 36 LOC. "

S & M Bowen

"To everyone at John Francis, thank you for helping us find our fab new family home. Best wishes."

Rob, Danielle, Ruby & Elis

"To Liz and everyone else at John Francis, Thank you for helping us finally get our house. Sorry for all the trouble we caused!. "

Sarah

"To Linda Just something small to say thank you for all your help. It's very much appreciated."

Glenn

"Just to say a big THANK YOU for all your help and patience too! Glenn"

Pete

"Hi Louise Once again a big thank you to you and the whole team – it all went without a hitch.. Thanks Pete"

Mr D

"Dear Haydn Thank you for your email/letter. I would like to put on record our sincere thanks for all the help you gave Tracy in selling our property and smoothing the legal process. Tracy says you went above and beyond the call of duty in easing some very tense moments. We would not hesitate in highly recommending you to others, selling or buying. All good wishes for a successful 2014. Mr D "

Mr & Mrs C

"Dear Haydn, We are writing to thank you and your colleagues for all the work which you did to ensure the sale of our property in Broad Haven. We found you all to be helpful, knowledgeable and friendly. We are therefore most grateful to you all and will be happy recommend your Company to anyone who asks us about selling or buying a property in Pembrokeshire. With best wishes to you all, Mr & Mrs C"

"Hello On behalf of all the family we would like to express our sincere thanks for all your hard work, support and understanding over the last 12 months. House selling is indeed a very stressful business and I know you will understand how very emotive it was for us all, considering the circumstances of the sale. I am sorry that at times we were impatient and not always considerate but we all felt that the house was a really good purchase for Mr and Mrs J. We do hope that they will be happy in their new home and it is good to know that happier times are now ahead for everyone. Kind regards and all good wishes to you all "

Mr & Mrs H

"We have just bought a house through John Francis and would recommend you. You are efficient, professional and friendly. Mr & Mrs H 07/01/15 "

Dr & Mrs B

"All staff were always more than happy to help us at any time, always cheerful and very professional. Dr & Mrs B 07/01/15 "

K, M, O & M

"Thank you for getting us sold and able to move. Fantastic service from you all. K, M, O & M 11/02/15 "

Mr & Mrs W

"We have no hesitation in heartily recommending John Francis to anyone. Thanks guys, you were great! Mr & Mrs W 05/02/15 "

Mrs H

"Just wanted to say a big thank you to everyone in the office, especially to you and Catherine, for all your help with the sale of our property. It wasn't always straight forward and didn't always run smoothly but we got there in the end!! Ms H 25/02/15 "

Mr D.H

"I recently sold a property through your Haverfordwest Office and I would just like to thank you for making it so and easy and stress free. It was nice to have the frequent updates to keep us informed of how far along we were and the advice we received from your staff was second to none. I will highly recommend your services in the future. I would also like to personally say a huge thank you to Haydn. He was extremely professional and has great knowledge of the current market, which made the daunting and long winded task of selling our house very easy and very quick. Thank you again Kind Regards DH & Family 14/05/15"

Mr J.J

"Thank you all so much for your patience and understanding. Finally I can start the next chapter in my life. You have all been amazing. Kind regards. J.J. 28/9/15 "

Mr & Mrs P

"Just wanted to thank you for everything you have done whilst our house was on the market with you. We were pleasantly surprised with how quickly your team found us a buyer and you kept us up to date all the way through the sale. Mr & Mrs P 24/11/15 "

Mr N W

"You were selling my house and did pretty much everything right. Catherine deserves special praise. We were very happy with the service provided and would recommend you to others. Mr N W 08/01/16 "

Mr & Mrs N.H

"We are really impressed with the service received from John Francis, Haverfordwest. They made our purchase as easy as possible. Very friendly and professional staff. N & R H 20/06/16 "

Mr T. S

"I was a buying a property with the Haverfordwest office who found me the property that I wanted, everyone in the office was very helpful and they did everything right. I’m over the moon with the property and over the moon with the service provided. I will be recommending your services to others and when I look to sell I will call John Francis. Many thanks. Mr T.S. 14/7/16 "

S.G.

"Thank you for letting our house so quickly your team have been very professional and helpful all the way through the process. We will definitley use you again. "

Mr and Mrs J

"Thanks you very much for the detailed inspection report on the property. It was very comforting to know that the property has been kept in a pristine condition and the inspection was a thorough one too. Thanks and regards. "

Mr P H

"Dear Kim Thank you very much for your reply. It was exactly the level of information I was looking for - most useful and helpful. "

I.C.

"Hi Perfect. Less than a month vacant, which appears to be the insurers rule! Please let everyone at John Francis Lettings know I'm very pleased with your professional approach and the service I am receiving. A far cry from my previous experience with *** Regards. "

Jeff

"To Gail and all staff at John Francis Morriston office. Many thanks for all your help. Thanks for everything. "

Jeff

"To Gail and all staff at John Francis Morriston office. Many thanks for all your help. Thanks for everything. "

L M

"I would like to take this opportunity to send you a 'thank you' email regarding the very recent sale of my property in Winchwen, Swansea. Following the managed rental service I had with John Francis lettings dept, I decided to put the property on the market. The service I received was swift, professional and informative. My questions were answered promptly and efficiently both during the renting and sales period. I would most certainly recommend you to friends and family and would not hesitate to use your service in the future. Thanks again for the 'problem free' sale! "

Ms C

"Thank you all at John Francis for advertising my property, for conducting viewings and for all your great help. I have already highly recommended you to all I know as you have been so professional and on the ball. Please pass my thanks onto Gail as well. If I end up putting the property back on the market I will get in touch again. "

B.F.

"Hi Gail I just wanted to thank you for the extremely professional service given by Zac from Morriston Office in dealing with me and in helping secure the sale of my property. The guy was courteous, efficient, helpful and timely in getting back to me in what can be an anxious process. I wanted you to be aware of my satisfaction in this matter. Many thanks. "

Nirdeeep & Daniel

"Amazing service, Kirsty and Zac were very prompt in getting back to me if I had any queries....living the dream thank you so much John Francis for employing such great staff. MERRY CHRISTMAS AND A HAPPY NEW YEAR "

The W Family

"To Head of John Francis Our daughter has just received call to pick up key to her first home from Gail in John Francis. We are overjoyed and as a family we cannot thank or praise your staff enough. John Francis, Morriston branch, they have gone above and beyond throughout our daughter's first purchase. It has taken much longer than expected and at times has been very stressful because of issues with house and owners. At times we would phone solicitors with little joy then call John Francis and talk through the problem with Zac or Gail and quickly receive call back explaining and reassuring all is going ahead as should be or giving a nudge to whoever needed it. Our biggest thank you is to Kirsty for the kindness, patience and sense of humour through the past few months. Our thanks does not go far enough so felt compelled to write this letter. Yours sincerely "

E, S & W R

"Thank you so much for all your hard work. I do not think we would ever have moved house without you! "

S Lloyd

"Many thanks to the girls in the Narberth office for their help, support and professionalism during the long process. "

L & B

"To "The A Team" Thank you so much for all your help and guidance throughout the sale of our cottage, you have all been fantastic from start to finish and we wouldn't hesitate to recommend you in the future. Thanks again. Best wishes. "

D.D.

"Hi James, Thanks for the help you and the team have given on this sale. I have to say it’s been the most professional service I’ve ever received from and estate agents! My mother has been in contact with someone in your office to accept the offer, but please accept this as formal notification. I’m hoping to appoint a solicitor today. Kind regards. "

M.B.

"Hi Rebecca, Thank you very much for dealing with this so promptly. You expertise and efficiency at John Francis Pontardawe has been second to none. Thank you Karen, Avril and Rebecca x "

Y D

"Thank you John Francis staff. Special thanks to Rachel for "going that extra mile", nothing was too much trouble for her, when showing me around the property I bought. "

M

"To Rachel You're amazing, your brilliant and you completely rule - I could sing your praises all day, but I'll keep it short and sweet and just say a great big thank you. Thanks for everything you have done. "

LJ

"I would like to give recognition to Jane from your Tenby office who recently assisted me in finalising the purchase of my property. I work in the public sector where I have the highest expectations of my staff in their daily interactions with the public. I was so impressed with Jane due to her professionalism, dedication and common sense approach to everything. She had to please a lot of people which she did impeccably and showed great patience and dexterity; as a result of my interactions with Jane I would recommend your company to others.(I would also have her working for my organisation!) If I may humbly suggest, you need to bottle up Jane's skills and personal qualities to assist with the induction of new staff. Im sure if you had more people like Jane your customer satisfaction levels would no doubt go from strength to strength resulting in more business. Hopefully you will be able to give Jane some formal recognition by your company as she truly deserves it. Kindest Regards "

A & M

"Jane, where would we be if it wasn't for all your help, you wonderful human being. You've gone over and above, throughout the process and we appreciate the service more than we can express. I hope John Francis recognise your efforts. Thanks again. "

T.H.

"To all at John Francis, Thank you for the confirmation of completion today. I just wanted to say thanks to all for your work on this sale, I know it’s probably not been the easiest house to move! All the best for the future. Kind regards. "

G P

"I just wanted to let you know what a great help Andrea has been throughout my unique house search process (via just email correspondence), dealing with all my enquires incredibly swiftly and accurately. She has been wonderful and I hope we can find the suitable home for me to close the deal. Best regards. "

A & K

"Many thanks for all the hard work and chasing you did to complete my sale. We really appreciate your service and can recommend you with confidence to our friends and associates. Thank you all. "

Mr & Mrs W

"Thanks for all your hard work in selling our property. "

R.R

"All of you at John Francis, Mumbles Thank you for all your hard work in selling my property. It was quite demanding but you all did a brilliant job and I'm really grateful. Kind regards."

APF

"I would just like to inform you that I have been extremely impressed by Sian Worrall, Sales Negotiator who has been involved in the selling of my house in Sketty. As I have been living and working away, and there have been issues in the sale, Sian has gone the extra mile and helped me immensely to get everything sorted out. Sian is always pleasant, professional and as stated above, extremely helpful. She is an asset to your company and a pleasure to deal with. Kind Regards "

A & G 03/03/15

"Thank you so very very much. Couldn't have done it without you! "

Rhiannon Lewis

"Massive thank you to Jan in Milford Haven branch!!! Couldn't of asked for better service! She did so much for us over a long period of time! Couldn't thank her enough :) :)!!! "

D H & Family 13/01/15

"I do not normally write reviews, but on this occasion I can't help but put a quick review of John Francis Milford Haven - Martin and his team! I found all those working within the branch to be more than professional at their approach to selling my house and doing everything within their power for my wife and I to secure our new home. Any problems were quickly and easily rectified. More often than not supported my wife and I in areas that were outside their remit offering advice and giving helpful contacts. If you are thinking of selling or buying your house you can be confident that they will do everything in their power to find a positive outcome. Don’t be fooled by other estate agents who promise the world, promising inflated sale values only to be told a few weeks/months later that the market has changed and you need to review your price. Martin will give a totally honest and achievable valuation of your property and aim to secure a good market price in shortest possible time. I can't recommend them enough! Martin has helped us not only sell our property but secure our dream home for many years to come. Due to This we will not be requiring their services for many years. The team are welcome to pop in at our new home for a cuppa at any point and truly feel that their efforts and professionalism have led to a trusting friendship between us and with the team at John Francis ! "

Mr & Mrs T

"This is just a brief note to thank you and your staff for excellent service. Having recently completed the purchase of a property in Cynheidre, Llanelli we have been impressed with not only your excellent website but also the care and attention to detail from your staff. In particular we have cause to single out a young lady Danielle. From our first viewing, through the negotiation to the collection of the keys on completion, nothing has been too much trouble for her. Danielle is a credit to an excellent firm. "

Mr & Mrs M

"Thank you all for being so professional and helpful. "

P & G C

"Our most grateful thanks for your help, advice and effort that you gave in the attempt of providing us with a new home - thank you! We are certain that you went far beyond your remit and brief. With our best wishes. "

Mr D

"Dear Haydn Thank you for your email/letter. I would like to put on record our sincere thanks for all the help you gave Tracy in selling our property and smoothing the legal process. Tracy says you went above and beyond the call of duty in easing some very tense moments. We would not hesitate in highly recommending you to others, selling or buying. All good wishes for a successful 2014. "

N & R H

"We are really impressed with the service received from John Francis, Haverfordwest. They made our purchase as easy as possible. Very friendly and professional staff."

R

"Many thanks to all of you for your efforts in selling my aunt's property in Aberporth."

Richard

"Rhian, Thank you for making our house move so simple and efficient."

Alan Morton

"I am delighted with the service provided by John Francis and shall not hesitate to put any further business with your company in the future"

H E

"To Dan, Karen & Jess, Aberystwyth Office Thank you very much for all your help, advice and support with the sale of my property. Now its all gone through, time to relax and enjoy life!!!"

A&B

"To Rhian and the staff of John Francis Thank you for the time and help you gave us on selling and buying our house. Many thanks. A & B"

The S Family

"Hi Dana I just wanted to thank you for all for your consistent help with this property over the last 6 months. I'm sorry again for my ridiculous amount of phone calls but there hasn't been once that a member of your team hasn't helped. Much thanks and kind regards."

ER

"Thank you everyone for all your hard work and patience! Nick - thank you for all your work. Hope you like the card! Very best wishes."

The A Family

"Hi All, A huge thank you for all the sterling work by everybody. I'll call in when I'm back soon to say thank you properly when I'm back in Gorseinon. Have a great day! "

The N Family

"I've found a house I liked and my offer has been accepted, so hopefully if the contract goes through smoothly within the next 2 months I shouldn't require any further house hunting. Thank you all at John Francis for all your fantastic service, you have all been very helpful and kept in touch, updating me regularly with properties for sale. Many thanks."

A & A G

"Dear Bethan Please forgive the informality of the salutation but since we first met you to value our property (and subsequent association with your staff in the Gorseinon Branch) we feel you have all been part of our 'adopted family'. I cannot speak highly enough of the warmth, friendliness and care we have experienced from all the Staff - Davina obviously leads by example and manages a great team. Equally important for us was the very professional manner in which the whole property sale 'process' was managed. Having such an experienced, knowledgeable staff guiding us every step of the way was invaluable especially as we haven't moved for 38 years. We cannot praise you, Davina, Beverly, Helen, Nick and Kristina (and no doubt others behind the scenes) enough. This may indeed be our last move but rest assured our experience of John Francis Gorseinon has been so positive we will always recommend you to friends and family. What a flagship for John Francis Wales Ltd! We could not have been in safer hands. Everyone contributed to making a stressful and traumatic episode in our lives as stress free and manageable as possible. For that you have our warmest thanks."

The S Family

"Thank you for helping us to buy this fabulous place."