A D
Hi Jan
Overall it’s been an excellent service from you and your colleagues from beginning to end.
I chose John Francis from 3 estate agents who came to value my dad’s house. You were the middle of the valuations but I liked that you had years of local experience, and whilst enthusiastic, were not ‘pushy’ in seeking my business.
You’ve been there whenever needed, keeping me informed and updated throughout the viewings to achieve a rapid offer very much in line with expectations, and subsequently throughout the sale process, following up with the buyer and their solicitor to do as much as could be reasonably done to get my sale over the line.
It hasn’t been easy at times with the buyer especially, and with a very stressed me chasing constantly towards the latter stages, but I appreciate you and your colleagues friendly and professional support throughout.
Very many thanks again
A D
Hi Jan
Overall it’s been an excellent service from you and your colleagues from beginning to end.
I chose John Francis from 3 estate agents who came to value my dad’s house. You were the middle of the valuations but I liked that you had years of local experience, and whilst enthusiastic, were not ‘pushy’ in seeking my business.
You’ve been there whenever needed, keeping me informed and updated throughout the viewings to achieve a rapid offer very much in line with expectations, and subsequently throughout the sale process, following up with the buyer and their solicitor to do as much as could be reasonably done to get my sale over the line.
It hasn’t been easy at times with the buyer especially, and with a very stressed me chasing constantly towards the latter stages, but I appreciate you and your colleagues friendly and professional support throughout.
Very many thanks again
Mr J & Mrs S H
We just wanted to thank the staff at your Aberaeron office for their help ,specifically Kurt ,Ben and the lady who was in the office the day we were supposed to move whose name I cannot recall and for which I apologise. We had a nightmare of a day which would have been considerably worse had it not been for their interventions .We cannot thank them enough for going that extra mile on that traumatic day .Quite what we had done had not Kurt opened up the garage for us so we could store our stuff after negotiating with the owners I’m not sure .The lady in the office helped me to find a nearby cattery .The welfare of my three distressed cats was my primary concern at the time and Kurt booked found us accommodation and transferred our luggage to a nearby hotel. Once again we cannot thank you enough for your concern. It was a bit of an inauspicious start to our life in our new home but we got there in the end. Best Wishes to all.
Mr J & Mrs S H
We just wanted to thank the staff at your Aberaeron office for their help ,specifically Kurt ,Ben and the lady who was in the office the day we were supposed to move whose name I cannot recall and for which I apologise. We had a nightmare of a day which would have been considerably worse had it not been for their interventions .We cannot thank them enough for going that extra mile on that traumatic day .Quite what we had done had not Kurt opened up the garage for us so we could store our stuff after negotiating with the owners I’m not sure .The lady in the office helped me to find a nearby cattery .The welfare of my three distressed cats was my primary concern at the time and Kurt booked found us accommodation and transferred our luggage to a nearby hotel. Once again we cannot thank you enough for your concern. It was a bit of an inauspicious start to our life in our new home but we got there in the end. Best Wishes to all.
Mr J & Mrs S H
We just wanted to thank the staff at your Aberaeron office for their help ,specifically Kurt ,Ben and the lady who was in the office the day we were supposed to move whose name I cannot recall and for which I apologise. We had a nightmare of a day which would have been considerably worse had it not been for their interventions .We cannot thank them enough for going that extra mile on that traumatic day .Quite what we had done had not Kurt opened up the garage for us so we could store our stuff after negotiating with the owners I’m not sure .The lady in the office helped me to find a nearby cattery .The welfare of my three distressed cats was my primary concern at the time and Kurt booked found us accommodation and transferred our luggage to a nearby hotel. Once again we cannot thank you enough for your concern. It was a bit of an inauspicious start to our life in our new home but we got there in the end. Best Wishes to all.
Mr J & Mrs S H
We just wanted to thank the staff at your Aberaeron office for their help ,specifically Kurt ,Ben and the lady who was in the office the day we were supposed to move whose name I cannot recall and for which I apologise. We had a nightmare of a day which would have been considerably worse had it not been for their interventions .We cannot thank them enough for going that extra mile on that traumatic day .Quite what we had done had not Kurt opened up the garage for us so we could store our stuff after negotiating with the owners I’m not sure .The lady in the office helped me to find a nearby cattery .The welfare of my three distressed cats was my primary concern at the time and Kurt booked found us accommodation and transferred our luggage to a nearby hotel. Once again we cannot thank you enough for your concern. It was a bit of an inauspicious start to our life in our new home but we got there in the end. Best Wishes to all.
Ms A L
All the staff plus Serena, helped me a 100% and more. After losing my husband Serena looked after me and gave support to help me at the saddest time of my loss and helping me to sell the cottage. Nothing was to much trouble even if I had phoned a few times. She always was so nice. The Aberaeron staff should be proud of their excellent work taking time for the people who go there for their professional advice and services. Thanking you all at Aberaeron John Francis Estate agents and Serena especially. Best wishes.
Ms A L
All the staff plus Serena, helped me a 100% and more. After losing my husband Serena looked after me and gave support to help me at the saddest time of my loss and helping me to sell the cottage. Nothing was to much trouble even if I had phoned a few times. She always was so nice. The Aberaeron staff should be proud of their excellent work taking time for the people who go there for their professional advice and services. Thanking you all at Aberaeron John Francis Estate agents and Serena especially. Best wishes.
M E
Hi Ben, thanks for all your hard work. Appreciate all that you and Kelly have done. Really grateful for all your hard work. Will fully recommend you in the future.
M E
Hi Ben, thanks for all your hard work. Appreciate all that you and Kelly have done. Really grateful for all your hard work. Will fully recommend you in the future.
M & A B
Hi, we would like to say thank you very much to Ben for helping us purchase our property, very professional and kept us in the loop on what turned into a tricky purchase! Many Thanks.
M & A B
Hi, we would like to say thank you very much to Ben for helping us purchase our property, very professional and kept us in the loop on what turned into a tricky purchase! Many Thanks.
Ms L E
Dear Ben, Thank you for your help in securing the sale of our property. I was getting to the point where I thought it would never happen! Please give my thanks to your colleagues who were involved earlier in the process. Kind regards.
Ms L E
Dear Ben, Thank you for your help in securing the sale of our property. I was getting to the point where I thought it would never happen! Please give my thanks to your colleagues who were involved earlier in the process. Kind regards.
Ms N V
Thank you very much for all your work and support in the selling of our property. It’s been a pleasure. Kind regards
Ms N V
Thank you very much for all your work and support in the selling of our property. It’s been a pleasure. Kind regards
D A
I am sending feedback on our recent purchase. Buying wasn't easy, in particular due to a stressed vendor, other elderly vendors in the chain, an incompetent solicitor and estate agent at the end of the chain and a lock of communication due to some of the vendors decided to agree dates etc among themselves rather than keeping solicitors/estate agents fully informed. Through it all we have been impressed with the professionalism and hard work of all the staff in John Francis Aberaeron office, in particular Helen, Kelly and Serena. They've always returned phone calls and gone the extra mile to get the chain moving and provided an advice to prevent misunderstanding between different parties in the chain.
It has been a long journey for us to realise our dream to move to Wales and find somewhere with land to start our new life. We have previously offered on 3 houses so we have some experience of estate agents in the West Wales area. The John Francis Aberaeron office was the only one where we felt we weren't just another customer on their books.
I want to make a special mention of Helen in the Aberaeron office. Out of all the estate agents offices we dealt with, she was the only person who took the time and trouble to keep in touch with us through the 15 months we were searching, ringing on a regular basis to check if our criteria had changed and sending us anything suitable she could find. At one point during the purchase, the process has stalled due to the solicitor at the end of the chain waiting for a document. Neither the solicitor or the estate agents dealing with that solicitor were making any effort to chase the document and weren't providing information to the rest of the chain. There wasn't a clear line of communication between the estate agents in the chain as a couple of vendors had decided to arrange things between themselves. When we contacted the Aberaeron office to get an update on what was happening, Helen could have taken the easy option and told us she was unable to speak to the estate agents down the chain to get a more detailed update. However, she doggedly refused to give up until she had spoken to every agent in the chain to get contact details for the agent at the end and spoken to them personally to find out exactly what the hold up was and how long it was going to take to get things moving again.
G D
Hello, the service provided by Kelly, Serena and the res of the team at the Aberaeron branch was great. The sale of my mothers house was beset with difficulties and delays, largely associated with successive lockdowns, but they were diligent, professional and managed the process to a successful conclusion. They were also a pleasure to deal with. I'm very glad we decided to sell the house through John Francis.
G D
Hello, the service provided by Kelly, Serena and the res of the team at the Aberaeron branch was great. The sale of my mothers house was beset with difficulties and delays, largely associated with successive lockdowns, but they were diligent, professional and managed the process to a successful conclusion. They were also a pleasure to deal with. I'm very glad we decided to sell the house through John Francis.
D A
I am sending feedback on our recent purchase. Buying wasn't easy, in particular due to a stressed vendor, other elderly vendors in the chain, an incompetent solicitor and estate agent at the end of the chain and a lock of communication due to some of the vendors decided to agree dates etc among themselves rather than keeping solicitors/estate agents fully informed. Through it all we have been impressed with the professionalism and hard work of all the staff in John Francis Aberaeron office, in particular Helen, Kelly and Serena. They've always returned phone calls and gone the extra mile to get the chain moving and provided an advice to prevent misunderstanding between different parties in the chain.
It has been a long journey for us to realise our dream to move to Wales and find somewhere with land to start our new life. We have previously offered on 3 houses so we have some experience of estate agents in the West Wales area. The John Francis Aberaeron office was the only one where we felt we weren't just another customer on their books.
I want to make a special mention of Helen in the Aberaeron office. Out of all the estate agents offices we dealt with, she was the only person who took the time and trouble to keep in touch with us through the 15 months we were searching, ringing on a regular basis to check if our criteria had changed and sending us anything suitable she could find. At one point during the purchase, the process has stalled due to the solicitor at the end of the chain waiting for a document. Neither the solicitor or the estate agents dealing with that solicitor were making any effort to chase the document and weren't providing information to the rest of the chain. There wasn't a clear line of communication between the estate agents in the chain as a couple of vendors had decided to arrange things between themselves. When we contacted the Aberaeron office to get an update on what was happening, Helen could have taken the easy option and told us she was unable to speak to the estate agents down the chain to get a more detailed update. However, she doggedly refused to give up until she had spoken to every agent in the chain to get contact details for the agent at the end and spoken to them personally to find out exactly what the hold up was and how long it was going to take to get things moving again.
CA
We’re so pleased with our experience dealing with John Francis. We had 2 house sales fall through earlier in the year but we found a beautiful property listed with John Francis so we took a chance. Very impressed with the level of service, responsiveness and professionalism of the team; Kelly, Ben & Helen. Thank you for helping us to secure our first family home - just in time for Christmas!"
CA
We’re so pleased with our experience dealing with John Francis. We had 2 house sales fall through earlier in the year but we found a beautiful property listed with John Francis so we took a chance. Very impressed with the level of service, responsiveness and professionalism of the team; Kelly, Ben & Helen. Thank you for helping us to secure our first family home - just in time for Christmas!"
JM
Thanks Kelly and to all for a smooth process - would like to also say I’ve found Ben great though-out as my main point of contact.
Best wishes,
JM
Thanks Kelly and to all for a smooth process - would like to also say I’ve found Ben great though-out as my main point of contact.
Best wishes,
A & E
Dear all, many thanks to the whole team for your help and support. When the house sells we will put feedback online for you and I have every confidence it will be a very complimentary posting, best wishes, A & E.
