Mr KJ S
Dear Sirs, My wife and I feel that we must put in writing the experience we had with dealing with your John Francis office in Lampeter, Ceredigion, Mid-Wales in selling our house, more importantly with dealing with one of your employees namely Tracy Davies. We are frequently told that one should complain and make one's feelings known if you feel you have been let down with the service provided by any company or indeed individuals representing that company. We are rarely told to pass on our feelings if one has received an excellent experience and to this point we intend to. Our sale was unbelievably difficult and very, very stressful, quite apart from personal family problems which instigated our sale in the first instance. We could not have chosen a more difficult time to sell with the general market as it was, is and followed on with the Brexit fallout. It took over 3 years to complete, having and losing committed buyers who assured us this was the place of their dreams only to be let down for various reasons at the last minute, thus spending valuable time and money in a wasted exercise. Quite frankly if it wasn't for Tracy we would have given up, she held everything together, she kept our spirits up, she kept us up to speed on everything, she responded quickly and efficiently with every query that was thrown at her from either side. Her understanding of the agency business was exemplary. One serious problem we encountered along the way was one of a boundary issue which, before we had even consulted with our solicitor, Tracy explained the "adverse possession" procedure which as we had been there for over 12 years we would get, even if it meant, unfortunately, further time and money. Again, good advice but more importantly proving to be accurate and putting our minds at rest. We count ourselves very lucky to have had Tracy as our contact throughout our ordeal and as you can see we have nothing but admiration for her, she is a credit to your profession. We hope you will make her aware of our thoughts and praises. Because of her we would have absolutely no hesitation in recommending John Francis to any potential client in the future. Yours sincerely, Mr KJ S.