I would like to offer feedback on the service I received during the sale of my property.
Firstly I was greater by a pure gentleman that valued and listed my property he was very helpful and kind young man.
He kept me fully aware of the process throughout.
The property sold within 3 days and I am entirely grateful for all assistance that I was given.
I would definitely recommend and use yourselves again.
I would like to offer feedback on the service I received during the sale of my property. Firstly I was greeted by a pure gentleman that valued and listed my property, he was a very helpful and kind young man. He kept me fully aware of the process throughout. The property sold within 3 days and I am entirely grateful for all assistance that I was given. I would definitely recommend and use yourselves again.
Many thanks to you and the team at John Francis for your help throughout the sale of my property.
Iâ€™m most grateful.
With very best wishes
This is just a short email concerning the sale of my property, I would just like to note how smooth John Francis made the marketing, viewings and sale of the property.
Having dealt with Andrea and Connor throughout the process, I can highly recommend the service provided by both of these individuals and they are a credit to John Francis. Andrea in particular draws on her experience within the sector and never fails to ensure she coveys a happy, positive and upbeat attitude throughout the process, especially during the sometimes low and difficult times that can occur during a sale. She handles herself professionally and with the right amount of personal touch and friendliness to put you at ease however difficult the situation may be and invests herself on a personal level with a desire to ensure all parties concerned are happy with the view to achieving the best possible outcome for all.
While I cannot recall her name, the original valuation agents was a pleasure to deal with and refreshingly honest, having had valuations completed by 3 local estate agents, the choice to go with John Francis solely came down to this interaction. One of the other agents in particular provided a very heavy and uncomfortable sales pitch, I felt he vastly inflated the valuation simply to 'sell' his services, akin to the stereotypical double glazing salesman, but John Francis did not employ such an approach, please keep this up!
I realise I stated this would be a short email, but as Andrea and Connor know well by now, I can rattle on!
Thank you once again.
Mr P G
To Zak and all the team,
I recently along with my sister had to sell my late mothers house. From the initial first contact to the final completion date your help and advice was available at all times, with your professionalism always on show. It was a difficult and frustrating time for us but you were always able to put us at ease.
I would like to make a special mention about Connor who kept in regular contact with myself for the full duration of the sale and is a absolute asset to John Francis, thank you all once again.
Ms L P
Thank you all at John Francis. I greatly appreciate all that you have done for me with the house sale. Regards.
Ms W P
I would like to thank all the staff at Walter Road, Swansea branch for dealing with the sale of our property in Manselton, Swansea. This is the second property that you have sold for us and cannot thank you enough for all the help and support you showed us. Thank you again.
P & S C
Two weeks ago we finally completed the sale of our house.
It was a stressful time and after accepting the buyer's offer 5 months before - particularly as we were also relocating abroad - but it would have been a lot more difficult without the support which we received from the staff in your Swansea, Walter Road office, in particular Zac and Leanne, who kept on the case keeping us up to date as when anything happened.
Although, as we said at completion, we don't intend going through this process ever again, we would definitely recommend this office to anyone looking to sell their house.
Can I just say I have had many viewings and dealings with Estate Agents over the past couple of weeks and John Francis have been the only one with good customer service/rapport - good job guys.
I thought that I would drop you a line and let you and your colleagues know how pleased we were with the way that you handled the sale of our property. My husband and I are seasoned buyers and sellers of property and found that your service was excellent. We definitely intend to instruct you in the future.
K & M
Just wanted to say "thank you" for all the help from you and your team with the purchase. Who knows, maybe we can do business again!
Just to say thank you again for your help and support over the auction of my aunt's house. I was very pleased with the price but even more relieved that it was actually sold. After a full 7 months clearing the house I am glad that it is no longer my responsibility. Not many people saw the state it was in, I think that you were as amazed as I was. Thank you so much once again for all your help, it made a difficult task a lot easier for me.
Hi all, a big thank you for a professional and helpful service. I'm looking forward to working with you again in the future. Kind regards, V.
For the attention of Jodie and Kerry; Just wanted to thank you both for the amazing service you gave in getting us into the rented house so quickly.
â€œ I would like to thank the team at John Francis Walter Road Swansea for their excellent support and professionalism in the sale of 2 Brondeg Manselton.
They kept us well informed in the progress of both viewings and the sale of the property providing prompt and detailed feedback.
I would especially like to mention Alice Osborn for her support during this difficult period for us. Please send our kindest regards and appreciation to your team.
Thank you â€œ
Mr R H
May I take this opportunity to thank you and your colleagues for all your help with the sale of our house. We have been impressed with sales negotiations and communications with us keeping us informed of progress at every stage. A job very well done. Thank you.
Iâ€™d be grateful if you could bring this letter to the attention of your Managing Director.
I would like him/her to be aware of the excellent service I have received from your Walter Road, Swansea branch during my recent (very extended) flat purchase. It took 309 days from the offer being accepted to getting the keys, thanks to a vendor in no hurry and a solicitor who I can only assume faked her law degree.
I appreciate that the job of an estate agent is to represent the vendor rather than the buyer and while your Swansea team did this in an exemplary fashion, Iâ€™d like to congratulate you on having such a fantastically agile team. They showed true empathy and patience with my situation and put up with a lot of rants! The whole team were amazing, but Iâ€™d like to particularly bring Alice Osborne to your attention. She personally took on most of my rants and chased the vendor and his solicitor regularly for me, even at the points where I think we both doubted the vendorâ€™s intention to sell. She was soothing, highly professional and always sympathetic. Iâ€™d really like my comments to be taken into consideration at her next pay review, since this woman is worth gold and you would do well to hang onto her and invest appropriately to keep her.
I would welcome the chance to write a review for your website should you require this. Please donâ€™t hesitate to get in touch if this would be helpful for you.
Once again, many thanks. I am a very happy home owner!
To all the staff at John Francis, Thank you very much for your persistence, perseverance, professionalism and politeness regarding the sale of our property.
I just wanted to drop you a quick line to let you know what a wonderful job Shaun has done on my recent mortgage application.
I've had the house purchase from hell- 319 days from offer accepted until receiving keys yesterday (no chain on either side either!) and naturally my original mortgage offer expired midway through that marathon.
Shaun was recommended to me by Alice, who works in the Walter Road branch of John Francis as being really efficient and good at his job. I went to see him on Monday lunchtime, the application was in by Tuesday lunchtime and everything was approved by the following Monday. This was despite Shaun taking time off from Wednesday that first week for knee surgery. He worked really efficiently and got me a better deal than I had originally, as well as still being available to answer my questions from his hospital bed.
I wanted to let you know, because I feel he really went above and beyond the service I was expecting and I hope he gets recognition for it.
I just wanted to say thank you to everyone at John Francis who were involved in the sale of my house. Thanks.
We used John Francis to sell our property in 2016. When we engaged JF, the house had been on the market for 6 months with Purple Bricks and we had very little to show for it. Purple Bricks were not helpful and their only strategy to move the property as to reduce the price. With JF suddenly, we had plenty of interest and viewings from the beginning. They had found us a buyer within 3 months at a price we wanted. We smoothly sold our house shortly after. John Francis were organised, helpful and polite. My only regret is not using JF in the first instance.
A & G D
Dear Nicola and Team, We would like to thank you for your help during our purchase. Your reassurance and advice enabled us to complete purchase within our tight timescale. Kind regards.
To all at John Francis, Thank you for the confirmation of completion today. I just wanted to say thanks to all for your work on this sale, I know itâ€™s probably not been the easiest house to move! All the best for the future. Kind regards.
I just wanted to let you know what a great help Andrea has been throughout my unique house search process (via just email correspondence), dealing with all my enquires incredibly swiftly and accurately. She has been wonderful and I hope we can find the suitable home for me to close the deal. Best regards.
The N Family
I've found a house I liked and my offer has been accepted, so hopefully if the contract goes through smoothly within the next 2 months I shouldn't require any further house hunting. Thank you all at John Francis for all your fantastic service, you have all been very helpful and kept in touch, updating me regularly with properties for sale. Many thanks.
Mrs B G
Hello all at John Francis, Just a quick thank you for all your efforts with sale of various properties from our company over the last few years. You have all been totally professional, helpful and friendly. Many, many thanks! Wishing you all the very best and a very happy Christmas.
I know you will say it's just your job, but after the stressful time, following my mother's death, I was worried and daunted about the sale of her property. It had taken a long time to empty and had many issues. When you came to do the valuation you were so positive and confident, you were like a breath of fresh air, and you proved to be right about everything. So, thank you so much, you deserve every success in the future. Yours most sincerely x
Mr M D
Dear Connor (and Kayley, Andrea)
Our son is now happily installed in his new home. Just to say that we were very pleased with your friendly, personal service. Kind Regards.
Thank you very much to all staff at John Francis. I am so grateful that I chose the right agent for the right job. Best ever work with.
P W S
May I, on behalf of my mother in lawn, thank you for all the work you carried out in selling her property. From my initial meeing with your Ms Kayley Jones, I was put at ease, and any questions I needed answered were answered promptly and professionally by your staff, especially Connor Walters. The service I received from Peter Lynn and partners was professional and prompt, meaning that the sale wen through smoothly and quickly. I will definitely recommend and use your services in future should I need them. Many thanks.
K & N
Good day, just to say a big thank you to all of the team of agents at John Francis for support in helping us secure our first buy to let in Swansea. All the processes right from arranging viewings with you, to going out to view the property and placing an offer was excellent and then working through 8 weeks to complete the purchase was a great and positive experience. Thanks to Musa for his time and encouragement with some local insight when he showed us around the property. That was very helpful. To all who picked up the phone and answered all our inquiries we say a very big thank you. We couldn't have secured this property without your patience and support. So once again, we want to say thanks a lot and we will be back shortly to hunt for our next house.
Mr & Mrs B
Good experience for me and my husband. We love the house and feel welcomed on the estate. Michelle and Kathryn were very kind and provided us with all the information we asked for. Thanks to the solicitor for handing the keys and welcome pack. Kindest Regards.
Mr & Mrs A
To Andrea & all at John Francis
Thanks for putting up with my calls and visits. You've been a great help.
Mr & Mrs I
Thank you so much for selling my property, your advice was invaluable