Sellers Information

Market Appraisals

John Francis staff will carry out a marketing appraisal of your property advising on the range of options available, including method of sale – private treaty or auction, pricing, current market conditions and marketing approach. At John Francis we appreciate that you have a choice and that YOU are the client.


Once we have received confirmation of your instruction to place your property on the market with us, we will produce draft sales particulars for your approval, arrange for photographs to be taken and any floor plans to be created of your property. The sales particulars, including photographs and floor plans, are then used in our marketing activities including our website, various property portals on the internet, window displays, etc.

Energy Performance Certificates (EPC)

It is a legal requirement that all properties (subject to some exemptions) have at least organised for a valid EPC to be available before it can be marketed.  If no EPC is provided within 28 days all marketing MUST CEASE!  A valid EPC will last for 10 years.


We will arrange appointments that are convenient to you during weekdays, evenings and on weekends. Please let us know if it is NOT convenient to show your property at a specific time and we will happily re-arrange. Some sellers like to give us a set of keys, we will always advise you prior to our showing of your property and all applicants are always accompanied even after they have exchanged contracts (unless pre entry key release agreements are agreed between all parties).

Re: Covid 19 Terms Of Engagement - Visiting Your Home


The health and wellbeing of our colleagues, customers and communities is of paramount importance to us and as such we must follow Government guidance based on the recommendations of the UK's Chief Medical Officers. In order to protect you, our customers, and our colleagues and to ensure we work in a Covid-secure way we have adapted our ways of working and how we interact with you.


The information below outlines what to expect and the prepartion required when someone visits you. This could be us or a viewer. This is not an exhaustive list but further details can be seen on


Booking your appointment

When making an appointment with us you will be asked if you or any of your household has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the booking.

We will also ask if you or anyone present at the property is in the vulnerable category. If yes then we will not be able to proceed with the booking.

Appointments should not be double booked with anyone else. Where possible our colleague or the viewer should be alone in the property.


Key collection 

If we need to collect keys, they should be left in an agreed place to avoid any unnecessary face to face contact. you may be asked to place the keys in an envelope or bag that we will provide. We may also disinfect keys. 


The Appointment

If anyone is presenting Covid-19 symptoms when we or the viewer arrives at the property the appointment will not proceed.

The number of persons per appointment in addition to our colleague or the viewer will be limited to 2 individuals from the same household.

Where possible children should not be present in the property and should vacate whilst the appointment takes place. Pets should be contained please.

The 2m minimum distancing guidance should be adhered to.

Ideally all occupants other than the one person in the household should vacate before the appointment and household mixing is not permitted.

Time inside the property for the appointment should be limited and any questions answered after the appointment by email or over the telephone.

Please do not offer refreshments to any visitor at your property.


Preparing the property for visitors

The property should be well ventilated with fresh air prior to any visit but the windows must be shut prior to arrival if the appointment is for photographs to be taken.

All light switches, door handles and other key contact surfaces shoudl be sanitised with disinfectant prior to the appointment.

All lights should be on and internal doors open for all appointments.

If we are coming to take photographs, the property should be ready to be photographed. We will not be tidying things away or moving furniture and we will leave the property as we find it.

Personal Protection Equipment (PPE)

Our colleague will use hand sanitiser or will request to wash their hands upon arrival at the property, they will do the same before leaving. We have asked any viewers to do the same.

Our colleague may be wearing protective Face Masks, Gloves or Shoe Covers.

They will carry disinfectant spray with them and may need to use this for keys, their kit or even in some areas of the house if they feel they need to.

Viewers may be wearing protective Face Masks and Gloves but are not required to.

At the end of the appointment, you should not dispose of any PPE used by any of your visitors.

You are not required to wear PPE but can if you so choose. Our colleague or the viewer will be aware of this.

Thank you for your support in helping us all stay safe during these unprecedented times.


We will confirm verbally and in writing once we have received an offer on your property.

It is quite possible that you may receive multiple offers from several purchasers and need to decide between buyers. We can help in a number of ways in these circumstances to bring this situation to a satisfactory conclusion. It is very important in this situation to choose the right buyer to enable the sale to go through the first time - and at the best possible price. John Francis staff have many years’ experience in dealing with such matters and will help and advise you through this process.

Offer Accepted

Once you have decided to accept an offer you will need to instruct your Solicitor. If you do not have a Solicitor we will happily recommend one to you. We will then write to all parties concerned i.e. Vendor and Vendors' Solicitor, Purchaser and Purchasers' Solicitor; this will enable both parties' Solicitors to contact one another in order to start the legal process. At this point we will also confirm your intentions on future marketing. It is always best to allow further viewings, not to encourage gazumping, but just to provide for a 1st reserve, if needed! We will progress the sale, liaise with all parties and give feed back to you as agreed.

Exchange of Contracts

When the Purchasers' Solicitor has completed all of his/her enquiries, is satisfied with all matters raised and is in receipt of a copy of the purchasers mortgage offer (if applicable) the purchasers will sign their contract & pay to their Solicitor a deposit of 10% of the purchase price, your Solicitor will also ask you to sign your contract. Exchange of contracts can then take place and the transaction becomes legally binding.


On the day of completion the Purchasers' Solicitor will send to your Solicitor the balance of the purchase price and once your Solicitor confirms to us that the funds have been received, we can then release the keys to the purchaser.