Read what our customers think about us...

DM

"Dear Jane Thank you (and all your colleagues) for taking the stress out of buying and selling property. Nothing was too much trouble for you and any problems that developed were resolved immediately. The manner in which you expedited the exchange of contracts is to be admired. Your always made me welcome even when it was at an inconvenient time. It’s little wonder that so many people come to John Francis at Tenby to sell and buy properties when they are met by such pleasant, talented, reassuring, lovely persons. I miss your smiling, cheery faces and banter and can’t wait to see you when I hope to come down in mid September. Love and best wishes. "

TP

"To all the ladies at John Francis Gorseinon, thank you for all your efforts from start to finish in helping me move house, I shall be forever grateful, you all have the patience of a saint.  Best wishes to you all."

AW

"Thank you for all your help and patience."

PU

"Dear John Francis team, we are very happy with your service! Friendly, responsive and extremely helpful in resolving complications, we would turn to you any time again! Best Regards P"

HMC

"First Class service, very professional throughout, excellent customer care, fully recommend John Francis."

A and N

"A and I have been very happy with the service from John Francis. We always had a telephone call returned when promised. Liz did a good job in chasing a very lengthy process and reporting back to us. We hope to be purchasing many more through you in the months and years to come. A & N "

DB

"We saw our house on your website back in February and immediately fell in love - from the initial call to the office and speaking with Claire for the first time, John Francis were brilliant representatives through out. Claire in particular has gone above and beyond for us during this process and we honestly couldn’t have got the purchase complete without her. Her bubbly personality from the initial call through to ringing on completion day has been infectious, and she has a wealth of knowledge and assisted us with surveys, holding on to keys for longer than you would usually expect to engaging with the vendor to help speed up the process. We couldn’t be happier with John Francis and they will be our first port of call if we decide to sell or buy again. Thank you! "

Daniel Hughes

"On behalf of my family and myself I would like to to say a huge thank you to all the the team at John Francis Pembroke. Anne, Haydn, Helen and especially Liz went above and beyond to make the sale of our one bedroom flat happen. We had been renting it out for the last 8 years after living there for 6 ourselves. The value of the flat had dropped due to the financial crash in 2008 and we had waited patiently for the value to creep back up in order to at least redeem the mortgage. We were not overly fond of renting it out as, getting a decent tenant is pot luck and people don't realize there are a lot of hidden costs involved. We put the property up for sale with John Francis Pembroke a couple of years ago, and as demand for property in Pembrokeshire rose we received and accepted an offer in January of this year. Liz was generally our main point of contact and was always the other end of the phone for any queries we had. Even when they were so busy and unable to take my phone call, you could guarantee a call back before the end of the day. There were many times that Liz would have to play the role of a second solicitor too as the buyers conveyancer was less than good at communicating and at generally doing their job. This meant that she and the rest of the team would spend a lot of time trying to get through to the buyer's solicitor just to get me an update and it was never too much trouble. I'm not sure if it hadn' t of been for the constant communication of Liz and Anne with the buyer and their solicitor that things would have gone to plan. If for whatever reason Liz was unavailable, either Anne, Haydn or Helen were there to pick up where she had left off no problem at all. They all put the same amount of time and effort, if not more, into selling this small low priced property as they would have a £1,000,000 estate home. They have no idea how much we apprecaite what they have done for us. We cannot thank you all enough. A special mention and thank you to Anne, who prior to this sale going ahead had kept in regular contact with us in regards to viewings and feedback. Viewings early on were made difficult for her as there was a tenant living at the property, so they needed to be arranged in advance as well as communicating directly with the tenant . However as always nothing was too much trouble. Again a special thank you to Liz, we don't know what we would have done without you! Dan, Kirsty and Family "

KB

"Hello Thank You, have all been very helpful and efficient.  My husband and son will be down tomorrow afternoon to collect the keys Yours sincerely "

Mr M A

"Very happy with the service provided by the Gorseinon branch. Highly professional. "

C, K & I

"To Davina, We can't thank you enough for all your help, support and guidance during our move! Even when you had left the Gorseinon office you always helped especially on moving day!"

J

"The selling of the above property was seamless. Rhys was professional and efficient right the way through the process. We are both very happy with the exceptional service provided and would definitely use your services again and have recommended you to others. Thank you once again."

SR

"Dear Simon, Jan and team, I cannot thank you all enough, Simon, Jan and all your team for the professional, considerate way you helped me through such a very sad time. You have all kept me informed of the sale process at all times and given advice when needed for which I am very grateful. I hope the new owners will be very happy and that the house will finally come to life with a family. Thank you for everything. Kindest Regards S"

Mr W

"I would like to thank the whole team for their very professional and personal approach in the sale of my mother's house. I could not have asked for better guidance and service than I received from the Lampeter team. Thank you to all."

TG

"Dear Liz , On behalf of us both, I would like to thank you all for helping us through the buying process. Everyone has been extremely helpful and professional in every way . Big , big thanks from T and G. "

SR

"To Rachel, Maria, Zak and all the Staff at Pontardawe's branch of John Francis, Thank you so much for all your help, support and hard work which has enabled me to be able to buy..... I am very excited at the prospect of moving in as soon as possible. I really appreciate your friendliness and efficiency. With best wishes, S"

Mr D J

"To Kirsty, Many thanks! I know you are "just doing your job" but it's amazing how many people can't and you were spot on. Enjoy this when you can!"

Mr S M

"Hi, Thank you to all the Narberth team for all the help and support in getting over the line at last. It's been a rocky road but everybody has been helpful and cheerful along the way. I hope I never need to sell again but would definitely use them again if the need arose."

Ms J M

"Having met Rachel via John Francis of Pontardawe, who has shown me several properties, always with great charm, professionalism and extreme patience with all of my queries re properties which I viewed through this agency, no matter how trivial or how important these queries might be, and been responded to with great patience by Rachel, I can only confirm that, what could and often is, a very stressful time when seeking to buy a new home, was made instead into a very positive and delightful experience with Rachel’s extremely courteous, considerate and very kind attitude helping me so much in making the right decision in this, one of the most important purchases that anyone can ever make in their lifetime and for these reasons alone which are so rare to find in the property business, I am wholeheartedly recommending Rachel as being one of the best agents that anyone could ever wish for, when taking the enormous step in buying their new home or selling their current one, an agent that anyone would be privileged to have to represent them when buyng or selling their property, Rachel having a heart of gold whilst also keeping the best interests of her clients as a priority at all times while giving total and complete reassurance and attention to the buying needs of prospective and actual purchasers at all times. A 5 gold star rating in every respect!"

Mr T R

"Hi all It was a pleasure dealing with you all. Everyone was awesome. Sorry for being a pain at times."

Mr M

"Kirsty & Co, it's not every day a client gets the service of "All Star Estate Agent" unless your me!. I can't thank you enough for the superb service you gave me in getting me over the line on time! I appreciate all your effort. Thank you. "

Ms S L

"Excellent service, Christian was so helpful when we purchased our property through yourselves, always happy and very efficient. In fact he was better than the estate agents we used to sell our property. "

Mrs G D

"I would like to thank the team for the assistance during the purchase of this flat for my mother. It was not the easiest of deals, but the team without exception were professional, helpful and pleasant during this process. I am grateful that they were tenacious and polite in their manner, and kept me informed during this sometimes-frustrating period. Many thanks and best wishes to Kirsty, Will and Aled. Regards G "

Mr M W

"I would like to thank you and all the staff I have dealt with in your office regarding the sale of my properties, everyone I have spoken to has been so helpful and professional (especially yourself) in keeping me updated with the progress and guiding me through the sales process, I will definitely recommend your company in the future and maybe speak to you about property auctions which I am considering looking at."

Mrs D

"I found Karen and her team to be knowledgeable about local market conditons, and following my acceptance of an offer on my property, the process to completion was fast and efficient. Kind Regards "

A D

"Hi Jan Overall it’s been an excellent service from you and your colleagues from beginning to end. I chose John Francis from 3 estate agents who came to value my dad’s house. You were the middle of the valuations but I liked that you had years of local experience, and whilst enthusiastic, were not ‘pushy’ in seeking my business. You’ve been there whenever needed, keeping me informed and updated throughout the viewings to achieve a rapid offer very much in line with expectations, and subsequently throughout the sale process, following up with the buyer and their solicitor to do as much as could be reasonably done to get my sale over the line. It hasn’t been easy at times with the buyer especially, and with a very stressed me chasing constantly towards the latter stages, but I appreciate you and your colleagues friendly and professional support throughout. Very many thanks again "

J and S

"Hi everyone at John Francis Pembroke, Just a quick note to say thank you for the excellent way in which your team handled our purchase of a bungalow in Pembroke. Our main point of contact was Anne Shore, and we would like to highlight the hard work she put in to bring this purchase to completion. We were impressed by the kind way she treated our vendor and the excellent professional way in which she communicated with us. On the day of completion your team worked hard to get a response from the vendors solicitors allowing us to collect the keys and move in. "

Mr A B & Ms R C

"A big thanks to the team at Pembroke from the initial valuation and advice from Haydn right at the begining all the way through to completion. Thanks to Anne in particular as she dealt with many a question on our part and remained professional yet friendly putting us at ease during the whole process. We would definitely return to John Francis for any property sales in the future and would be more than happy to recommend to friends and family based on our experience. Many thanks"

Mr A B & Ms R C

"A big thanks to the team at Pembroke from the initial valuation and advice from Haydn right at the begining all the way through to completion. Thanks to Anne in particular as she dealt with many a question on our part and remained professional yet friendly putting us at ease during the whole process. We would definitely return to John Francis for any property sales in the future and would be more than happy to recommend to friends and family based on our experience. Many thanks"

Ms L G

"Dear Eryl, just to say a huge 'thank you' for all your advice when we were thinking about selling our property. We really did not know how best to improve the house and grounds, and you were very helpful to us. Wishing you all the best. Yours sincerely."

Mrs O C

"Thank you for your help and advice during the period of transactions for the sale of our property. We have all been satisfied with your expertise and contacts. Hope you are all able to have the Healthy & Happy Christmas you all deserve."

Mr H J

"Good afternoon, my name is Mr H J and I've just moved from Sketty to Carmarthenshire and I want to say that I was so impressed by, and grateful to the Sketty team for their efforts on my behalf over the past six months or so. A superb presentation package was made of my old property, which at one point made the top 10 most viewed houses on Zoopla. Every viewing was on time and conducted so well and I always received feedback, usually on the day. In addition the staff were there for me throughout the selling process and no matter what the problem, Louise, Emma, Jacqui and Helen were wonderful to me in resolving the issues that arose. I had a good experience with John Francis over 12 years ago and this time round I don't think I could have found anyone better to sell my property. Well done Sketty. My thanks too to the Carmarthen branch for their help in the process. I would certainly recommend John Francis to anyone that needs an agent. Top marks. Regards."

Mrs S E

"Thankyou for your help and assistance with buying our proprerty. "

Mrs S E

"Thankyou for your help and assistance with buying our proprerty. "

Mr R & Mrs H W

"Thanks very much to Luke et al for enabling the purchase of the above to go to completion without too many hitches, other than the confusion along the way about items to be or not to be included and/or to sell!! Kind Regards."

Mr R & Mrs H W

"Thanks very much to Luke et al for enabling the purchase of the above to go to completion without too many hitches, other than the confusion along the way about items to be or not to be included and/or to sell!! Kind Regards."

Mr J & Mrs S H

"We just wanted to thank the staff at your Aberaeron office for their help ,specifically Kurt ,Ben and the lady who was in the office the day we were supposed to move whose name I cannot recall and for which I apologise. We had a nightmare of a day which would have been considerably worse had it not been for their interventions .We cannot thank them enough for going that extra mile on that traumatic day .Quite what we had done had not Kurt opened up the garage for us so we could store our stuff after negotiating with the owners I’m not sure .The lady in the office helped me to find a nearby cattery .The welfare of my three distressed cats was my primary concern at the time and Kurt booked found us accommodation and transferred our luggage to a nearby hotel. Once again we cannot thank you enough for your concern. It was a bit of an inauspicious start to our life in our new home but we got there in the end. Best Wishes to all."

Mr J & Mrs S H

"We just wanted to thank the staff at your Aberaeron office for their help ,specifically Kurt ,Ben and the lady who was in the office the day we were supposed to move whose name I cannot recall and for which I apologise. We had a nightmare of a day which would have been considerably worse had it not been for their interventions .We cannot thank them enough for going that extra mile on that traumatic day .Quite what we had done had not Kurt opened up the garage for us so we could store our stuff after negotiating with the owners I’m not sure .The lady in the office helped me to find a nearby cattery .The welfare of my three distressed cats was my primary concern at the time and Kurt booked found us accommodation and transferred our luggage to a nearby hotel. Once again we cannot thank you enough for your concern. It was a bit of an inauspicious start to our life in our new home but we got there in the end. Best Wishes to all."

Mr & Mrs R

"To the staff at John Francis Sketty, we cannot thank you enough for the hard work and professionalism you showed to secure the sale of our property. The transaction did not run smoothly, through no fault of your own, but you persisted in talking to all the parties involved and bringing about a successful conclusion.You remained approachable when we were becoming frustrated with the legal process and, especially you Louise, offered sound advice on how to proceed. We firmly believe we were only able to reach completion because of your efforts and assistance."

T

"All the ladies at John Francis Pontardawe were absolutely brilliant. I can’t praise them enough! Thank you so much Gemma, Rachel and Karen! You’re absolute stars! "

CM

"I would like to take this opportunity to thank all of the ladies at the Sketty branch to thank you for all of your help. You made what’s a stressful process significantly easier and always assisted with any queries I had. Would highly recommend!! "

M C

"This was the first time we had ever sold a property and we think we made a good choice by selecting John Francis to help us.The staff were excellent in giving us good advice. Everything went smoothly without any mishaps.They contacted us regularly by phone even visiting our home with appropriate paperwork. We would definitely recommend this Estate Agent. Stress free . Well done all the staff concerned. THANK YOU. "

Mr S A

"Jacquii, Just a quick thank you for the completely professional manner you conducted the sale of our house this summer.You advice and guidance was gratefully received and helped greatly and speeding the sale and our achieving a good price. Thanks again."

Ms D R

"Jacqui, Louise , Emma and Helen, Thank you for all your help with seeing through the sale of my home… finally we got there girls! Couldn’t have done it without your patience and reassurance throughout. You have all been absolutely brilliant, can’t thank you enough! Thank you . "

Mr A R

"Thanks to all the staff at John Francis Narberth, very ,very, professional the way it was sold I had to do nothing, in my mid 70s, they make it easy and straight forward , highly recommend."

Mr S D

"Great service from start to finish. The sale process was made easy for me with any problems or questions I had dealt with immediately. Would definitely recommend John Francis estate agents."

Ms L H

"I would give the team in Swansea full marks for all their help and kindness. I would be happy to use them again. Rhys "coped" with me very well. Regards."

Mr O & Mrs L K

"Just a quick message to say thank you so much for your flexibility with viewings during the last few months and particularly Lily. Always managed to accommodate us at short notice and never an issue that the viewings was out of normal work hours. Thanks again."

Mr C & Mrs L M

"To all the team but especially Shara! Thank you and to the amazing team at John Francis! Thank you all so much for just being truly amazing in selling our house, nothing has ever been too much trouble and you are all amazingly happy all the time. Very much appreciated. x"

Ms A L

"All the staff plus Serena, helped me a 100% and more. After losing my husband Serena looked after me and gave support to help me at the saddest time of my loss and helping me to sell the cottage. Nothing was to much trouble even if I had phoned a few times. She always was so nice. The Aberaeron staff should be proud of their excellent work taking time for the people who go there for their professional advice and services. Thanking you all at Aberaeron John Francis Estate agents and Serena especially. Best wishes. "