Welsh Government Firebreak Update

Following Welsh Government update on Monday 19th October, we just want to share with you our operating plans for our branches and our trading policy moving forward during the Firebreak period.
In line with the policy from Welsh Government the offices have to be closed to the general public.
From this Saturday physical viewings of properties whether vacant or occupied are not allowed until the 9th of November but we are able to do virtual viewings.
We will carry out valuations on vacant properties and on occupied properties we will do desktop valuations.
Home moves can still take place during this period if the moving date can't be delayed until after the short lockdown period is over. Associated activities, for example, removals processes, property preparation, handover of keys in line with guidance.
We are totally committed to providing you with the best service and thank you for your patience.

Important Tenants and Landlord information

The health and wellbeing of our customers, colleagues and the local community is of the utmost importance to us. Due to the current situation with Covid-19,  Our High Street Branches are open but with a closed door policy.
 
we are only an email away and would be pleased to be of service please contact a local branch.
 
swansea@lettings.johnfrancis.co.uk        Gorseinon@lettings.johnfrancis.co.uk
 
Carmarthen@lettings.johnfrancis            haverfordwest@lettings.johnfrancis
 
 
For tenants renting a property we ask that you only report repairs  via  Fixflo or email:   info.pm@countrywide.co.uk
 
If you are having issues paying pay rent and would like to arrange a payment plan Email: creditcontrol@countrywide.co.uk
 
For our landlords that would like information regarding payments and accounts Please email :  accounts.support@countrywide.co.uk
 
Please be assured that we are adjusting how we work with you to reflect the situation. Thank you for your understanding and we wish you the very best during these unprecedented times. Please stay safe.

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