Welsh Government Trading Update
Following Welsh Government update we just want to share with you our operating plans for our branches from 21st December 2020. Physical viewings of properties whether vacant or occupied are allowed wherever you are from in the UK but you must be in a position to proceed with a purchase. Valuations can take place as normal and in line following the guidance on working in other people’s homes. Our offices in line with Welsh Government Guidance are closed to the public but we are trading normally otherwise and in line with all Covid Working Policies. We are totally committed to providing you with the best service and thank you for your patience..For the full guidance please click this link https://gov.wales/moving-home-during-coronavirus-pandemic#section-54975.
The health and wellbeing of our customers, colleagues and the local community is of the utmost importance to us. Due to the current situation with Covid-19, Our High Street Branches are open but with a closed door policy.
we are only an email away and would be pleased to be of service please contact a local branch.
For tenants renting a property we ask that you only report repairs via Fixflo or email: firstname.lastname@example.org
If you are having issues paying pay rent and would like to arrange a payment plan Email: email@example.com
For our landlords that would like information regarding payments and accounts Please email : firstname.lastname@example.org
Please be assured that we are adjusting how we work with you to reflect the situation. Thank you for your understanding and we wish you the very best during these unprecedented times. Please stay safe.