Our offices are open and customers going into branch are asked to wear a face covering, use the hand sanitiser on arrival and before leaving. Please keep at least 2 meters apart from colleagues and other customers to maintain our standards of social distancing. Our offices are open 10am-4pm Easter Friday, 9am-4pm Easter Saturday (some local variation) - Closed Easter Monday

Important Tenants and Landlord information

The health and wellbeing of our customers, colleagues and the local community is of the utmost importance to us.

We are only an email or telephone call away and would be pleased to be of service, please contact a local branch.

swansea@lettings.johnfrancis.co.uk - Gorseinon@lettings.johnfrancis.co.uk

Carmarthen@lettings.johnfrancis - haverfordwest@lettings.johnfrancis

For tenants renting a property we ask that you only report repairs via Fixflo or email: info.pm@countrywide.co.uk

If you are having issues paying pay rent and would like to arrange a payment plan Email: creditcontrol@countrywide.co.uk

For our landlords that would like information regarding payments and accounts Please email : accounts.support@countrywide.co.uk

Please be assured that we are adjusting how we work with you to reflect the situation. Thank you for your understanding and we wish you the very best during these unprecedented times. Please stay safe.