Welsh Government Trading Update

Following Welsh Government update we just want to share with you our operating plans for our branches from May 17th 2021. Physical viewings of properties whether vacant or occupied are allowed wherever you are from in the UK but you must be in a position to proceed with a purchase. Valuations can take place as normal and in line following the guidance on working in other people’s homes. We are totally committed to providing you with the best service and thank you for your patience..For the full guidance please click this link https://gov.wales/moving-home-during-coronavirus-pandemic#section-54975.

Important Tenants and Landlord information

The health and wellbeing of our customers, colleagues and the local community is of the utmost importance to us. Due to the current situation with Covid-19,  Our High Street Branches are open but with a closed door policy.
We are only an email or telephone call away and would be pleased to be of service, please contact a local branch.
swansea@lettings.johnfrancis.co.uk - Gorseinon@lettings.johnfrancis.co.uk
Carmarthen@lettings.johnfrancis - haverfordwest@lettings.johnfrancis
For tenants renting a property we ask that you only report repairs  via  Fixflo or email:   info.pm@countrywide.co.uk
If you are having issues paying pay rent and would like to arrange a payment plan Email: creditcontrol@countrywide.co.uk
For our landlords that would like information regarding payments and accounts Please email :  accounts.support@countrywide.co.uk
Please be assured that we are adjusting how we work with you to reflect the situation. Thank you for your understanding and we wish you the very best during these unprecedented times. Please stay safe.

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